Job DescriptionWho we're looking forAre you an exceptionally skilled Senior Partner Solutions Consultant with a passion for sales and technology? Zendesk is looking for an ambitious and proven professional to join our team in Singapore. In this role, you will flawlessly bridge the gap between our Partner Managers and partner contacts, ensuring seamless and successful sales cycles. Your expertise in technical solutions and competitive aspects will be crucial in driving end customer happiness and partner success.What you'll be doingCollaborating with Partner Managers, Account Executives, Field SCs, Partner Technical Enablement, and Product Management to serve as the technical bridge.Taking ownership of the prime technical relationship with partners to drive customer happiness by delivering technical information onsite, online, and via telephone.Leading partners independently in sales cycles to successful closure by assisting them in value selling and demonstrating the solution to end customers.Mentoring CTOs and Solution Architect leads on the positioning and use of Zendesk.Proactively managing and delivering key technical information to improve partner capabilities.Completing and driving technical solutions, ensuring seamless integration and customer happiness.Crafting and driving programs for solution sales enablement.Traveling as needed to meet partners and customers.What you bring to the role5+ years of Mid Market/ Enterprise software pre sales experience.Proven experience mapping RFI/RFP requirements to software solutions.Excellent interpersonal, communication, persuasion, presentation, and writing skills.Desired experience in call centers and customer service software, ITSM, data warehousing, and business intelligence.Proven ability to plan, manage, and complete customer pilots and Proof of Concepts.Knowledge in web and scripting technologies such as HTML, CSS, JavaScript, and SaaS applications.Exceptional problem-solving skills and the ability to prioritize solutions.Independent and proactive in identifying gaps in partners' abilities and crafting enablement programs.Willingness to travel and work in a fast-paced startup environment.Previous consulting experience with Systems Integrators in a sales context.Bilingual proficiency in English and one other language (e.g., Mandarin, Bahasa Indonesia, Bahasa Melayu).Basic Qualifications:5+ years of relevant software pre sales experience.Strong technical and sales competence.Excellent communication and interpersonal skills.Preferred Qualifications:Graduate degree.Experience with call centers and customer service software.Bilingual proficiency in English and another APAC language (e.g., Mandarin, Bahasa Indonesia, Bahasa Melayu).
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