Senior Operational Performance Manager Salary: £70,000 (national), circa £75,000 (London) Location: all sites in the UK Are you an experienced Operations Leader with experience in process optimisation and an interest for implementing new ways of working to contribute to the success of a major UK insurance company?
Due to continued growth, a fantastic opportunity has arisen for a passionate and thoughtful Leader to support defining and embedding our operational strategy across our frontline teams, working with various stakeholders to achieve best-in-class customer outcomes.
A bit about the job: You will be responsible for driving our operational strategy across UK Commercial, whilst overseeing the development and implementation of frameworks and processes within the area of responsibility, ensuring compliance with processes, regulatory requirements, industry best practices and the organization's overall goals and objectives.
Also, you will oversee the deployment and implementation of change across our frontline(s) through monitoring and analysis of KPIs to identify areas for improvement and efficiency, drive the process improvement and optimise operational workflows.
Skills and experience we're looking for: Driving consistency and best practice across frontline teams Delivering operational strategy through multiple stakeholders Using data and insights to improve our customer performance and experience. Test the tension between underwriting and sales to promote good business and customer outcomes. Support and deliver process, structural and cultural changes to benefit our strategic objectives. What you'll get for this role: Salary circa £70,000 (national) £75,000 (London) - depending on location, skills, experience, and qualifications Bonus opportunity - 10% of annual salary. Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for everyone: We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
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About Us We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.
So, we're passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
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