Senior Officer, Student And Academic Administration

Senior Officer, Student and Academic Administration Location: St Lucia Campus
Time Type: Full time
Posted On: Posted Yesterday
Job Requisition ID: R-44162
Academic Services Division
This is a full-time continuing position with a salary in the range $89,861.38 - $96,402.32 (HEW 6), plus a generous superannuation allowance of up to 17%.

Leverage your experience in student administration, policy advice, and enrolment procedures to contribute to a high-volume environment.

Join our inclusive and collaborative team.

Based at our St Lucia campus.

About This Opportunity This position is responsible for the day-to-day operations of the Student Enrolments team, with a focus on Education Services for Overseas Students (ESOS) Compliance.
Under the guidance of the Manager and Coordinator, Student Enrolments, you will oversee staff, manage workloads, and provide high-level support for a range of student and academic administration matters.
You will also maintain accurate student administrative information within relevant corporate systems.

Key Responsibilities:
Coordinate the development of standard operating procedures and ensure compliance with government and regulatory reporting processes.
Oversee the day-to-day operations of the ESOS Compliance team, managing workloads, leave, and staff performance.
Develop and maintain processes for reviewing and managing information accuracy in University databases, websites, and publications.
Analyse and interpret data, produce metrics and reports, and undertake quality assurance processes.
Liaise with staff in Schools, Faculties, and other units, as well as external stakeholders.
Provide high-level support for the implementation of policy and procedural changes.
Work with the Manager to identify and implement business process improvements.
About You Demonstrated experience in student administration within higher education or similar settings, with familiarity with University policies, procedures, and regulations, and ESOS legislative frameworks.
Strong organisational skills with demonstrated ability to work autonomously, prioritise tasks, and maintain accuracy and attention to detail under competing deadlines.
Experience in leading a small team, while fostering collaboration and flexibility, and ensuring excellent customer service.
Advanced digital literacy and proficiency in Microsoft software, databases, and websites.
Well-developed interpersonal skills, including the ability to communicate effectively, handle sensitive and confidential matters, and negotiate effective outcomes.
You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including criminal history and education checks.

About UQ As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play.
As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world.
By supporting the academic endeavour across teaching, research, and student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued, and a range of benefits and rewards are available, such as:
26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.
Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
On-campus childcare options, cheap parking (from just $5.75 a day), salary packaging options.
Want to Apply?
You must upload the following documents for your application to be considered:
Cover letter addressing the 'About You' section Resume For more information about this opportunity, please contact Kellie Brady at For application queries, please contact stating the job reference number (below) in the subject line.

Applications close 21 November 2024 at 11.00pm AEST (Job Reference Number - R-44162).
Please note that interviews have been tentatively scheduled for 2 December 2024.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory.
Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential.
The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues.
We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community.
We're committed to attracting, retaining, and promoting diverse talent.
Reach out to for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity.
Please do NOT apply via the external job board.

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We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country.

Why Choose UQ?
At the University of Queensland, we are proud to be one of Australia's leading research and teaching institutions, consistently ranking among the top 50 universities worldwide.

As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million).

Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth.
With six faculties, eight globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries.

Career Development and Support: UQ is dedicated to supporting the career aspirations of our students and staff.
Our comprehensive career services provide personalised guidance, skills development, and networking opportunities to help you achieve your professional goals.
Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.

Diverse and Inclusive Community: UQ values equity, diversity, and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds.
Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential.
We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability.

Join the UQ Community: Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed.
Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work.

For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

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