Superannuation (Insurance & Superannuation)Full timeAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.About the roleWe are seeking a Senior Manager, Operational Performance to lead the performance management stream within our Operational Excellence team. In this senior leadership position, you will develop and implement a robust performance management framework, centralize reporting, and oversee the analysis and investigation of service delivery against SLAs. This role is pivotal in driving productivity and delivering high-quality performance reporting that supports continuous improvement.Key ResponsibilitiesProvide oversight of both internal and external SLAs, identifying trends and actionable insights to improve service delivery.Lead initiatives to uplift service outcomes and optimize ways of working across the team.Drive productivity and ensure the delivery of clear, accurate performance reporting and progress updates.Continuously enhance operational performance through effective analysis and reporting.Collaborate with internal teams and external vendors to ensure SLAs and service expectations are met.Key Selection CriteriaStrong experience in operational performance management strategies within the superannuation sector.Proven leadership experience managing high-performing operations teams.Demonstrated expertise in reporting and data analysis.Track record of enhancing member experience and driving improvements in service delivery.Experience in vendor management with a focus on achieving high service standards.The ability to proactively engage, collaborate and enable across all levels of the business.If you're a strategic leader passionate about operational excellence and performance improvement, we invite you to apply.We're keen to hear from youIf you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via ****** Close: 6 December 2024Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners. Thank you.
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