Sydney(preferred)How will I help? This role sits within Business & Wealth Commercial Banking, as a Senior Manager, Industry Specialist you will play a critical role in formulating, communicating and executing the Business Bank's Strategy to achieve Westpac Group's ambitious goals.
You will translate Westpac Group's aspirations into Business Bank's objectives & strategies.
Shape strategic objectives & strategies / set strategic direction for Business Bank, in alignment with Group.
Industry leads set the strategic direction of the industries.
You will collaborate closely with the broader Strategy & Experience Team (Customer Advocacy, Banker Transformation) to shape & execute on the strategies.
Enable and collaborate with SGMs, NGMs, and frontline Bankers to bring the strategies to life.
Key Accountabilities: Identify opportunities for new or improved propositions and experiences through deep understanding of customer needs and customer & banker feedback.Cross-functional stakeholder management and collaboration to co-develop compelling propositions across the end-to-end customer journey, and drive to implementation.Scope, design and test new and/or improved customer experiences through the application of customer insights and testing, understanding needs, behaviours and attitudes delivering improved customer satisfaction.Manage profitability, working closely with stakeholders in the business to drive sustainable growth.Stay abreast of emerging technologies and industry innovations to identify opportunities for digital transformation within the life insurance sector.What's in it for me? You'll play a significant part of the future of a business that has been around for 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need? Relevant industry experience, and market knowledge.An innovative problem solver who excels at making the complex simple, and the simple compelling.Strong understanding and experience in utilising customer insights, data and market research to inform proposition development.Excellent ability to create high-quality quantitative analysis and written materials for presentation to senior management.Strong commercial and financial acumen with a strong risk mindset.Project management skills.Ability to utilise effective influencing and negotiation skills and stakeholder management to deliver key initiatives to drive business outcomes.What is it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
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At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ******.
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