*Exciting Marketing & Customer Experience focussed role*Lead and develop best practice customer service and communicationsLaunceston is a lifestyle-driven city, innovative by nature. Home to rolling hills and a vibrant arts and events culture, it is regarded as one of Australia's most liveable cities with a growing population of over 71,000 people.With a diverse community from around the world, Launceston offers a blend of urban comfort, historic architecture, and walkability. Known for its thriving food, fermentation and drinks scene with agricultural roots and famous markets, Launceston is a UNESCO City of Gastronomy.City of Launceston offers an exciting opportunity to a highly driven and experienced leader. Reporting to the General Manager Community and Place, and assisted by a highly capable team, this diverse role is responsible for the delivery of exceptional communications, leading a sizeable team in the development and maintenance of Council's brand, and ensuring outstanding internal and external customer excellence across the organisation.Some of the key activities include responsibility and oversight of:Marketing and brand strategy for all internal and external communicationsProvision of expert advice and recommendations to customers and stakeholdersEnsuring the delivery of efficient, effective and quality customer serviceEnsuring systems and processes are in place that support the delivery of efficient and effective internal and external customer serviceRecruiting, mentoring and leading team members to focus on customer service and experience excellence.You are community focussed, collaborative and able to spearhead initiatives that showcase Council's services and the community benefit being delivered.Tertiary qualified, you are a proven leader who empowers teams for success, lives the City of Launceston Values, and has a demonstrated track record of success in a similar role.This role provides a unique opportunity to influence change in a high profile setting with internal and external stakeholders at all levels.As an Employer of Choice, City of Launceston strives to continuously improve key areas like Organisational Culture and Leadership, Employee Education, Training and Development, Health, Safety and Satisfaction, Performance Management, Recognition and Remuneration.At City of Launceston you will experience impactful work, growth opportunities, and a supportive and flexible environment to develop your career, enhance your wellness and to provide a great work/life balance.Please apply online quoting reference COL290824 before 12 midnight 15 September 2024.Enquiries are most welcome and to obtain a Candidate Information Pack please phone, text or email Heather Oliver at LG Talent in confidence on 0404 801 969 or via ****** application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years of people management experience do you have?Have you worked in a role where you were responsible for brand planning?
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