Other (Legal)
Government - State (Government & Defence)
Full time Full time ongoing position (part time considered)Salary range: $98,902 - $123,624 (pro rata) plus super plus salary packagingUp to $15,900 in salary packaging and hybrid WFH & office modelAbout the role:
You will have the opportunity to establish First Nations Access Service to assist First Nations help seekers and clients through outbound phonelines and webchat. Your role will involve accepting referrals and providing complex legal advice over the phone, email, webchat, or in person. You will also assist the manager in creating awareness of the helpline by reaching out to the First Nations community and helping to develop legal information resources to increase community awareness.
Your participation in continuous improvement and dedication to providing excellent service in triage and legal and non-legal referral processes will be key. By implementing best practices in service delivery, you will contribute to the overall success of the program.
Additionally, you will support the Manager in designing the service and developing service framework and protocols for tracking issues, monitoring demand and outcomes, and evaluating services. This will ensure that operations are culturally safe, trauma-informed, effective, and efficient.
This role also offers the opportunity to establish relationships with organisations such as the Victorian Aboriginal Legal Service, Djirra, Lotjpa Independent Legal Service, Aboriginal Community Engagement Officers, and other key First Nations networks.
This is a special measures role and only First Nations people are eligible to apply, as per the Equal Opportunity Act 2010. About you:
As our ideal candidate, you will bring:
Demonstrated proficiency in establishing positive partnerships with the First Nations community, recognizing and accommodating their specific needs, and possessing expertise in child protection, family, criminal, and civil law matters.Experience in leadership roles, driving positive change and excelling in service provision.Capable of aligning services with organizational goals and implementing effective strategies to meet stakeholder needs and expectations.A current Australian practising certificate which entitles you to practise in Victoria as a government legal practitioner (mandatory).How to apply:
To be considered for this role, please submit a current resume and a cover letter. If you require workplace adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.
For further information review the attached position description or contact Isabella Unwin, Manager First Nations, Access on (03) 9606 5224 or ******.
Applications close by 11.59pm on Sunday 8 September 2024. Other relevant information:
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.
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