Senior Knowledge Management Specialist | 12 months contract | BrisbaneAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part of an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.Let's care for tomorrow, so we can create a better future together, for everyone.You'll be responsible forDeveloping, maintaining and leading an engagement model with key stakeholders on behalf of the Knowledge Team in Corporate Communications, Customer Experience Centre, Learning and Development and other business areas.Establishing a best practice communication approach for operational updates and changes, and providing quality assurance for all operational communications.Leading initiatives which identify and encourage improvements to knowledge resource content and platforming which result in a reduction of queries and reliance on SMEs.Maintaining a centralised catalogue of knowledge materials, with consideration for audience, reviewers and owners.Owning and maintaining a simple, clear and consistent document control standard for all knowledge resources in alignment with Allianz corporate standards.About youExperience in Verint knowledge systems is highly preferred.Self-motivated, customer focused and able to work collaboratively in a complex team environment.Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.Excellent verbal and written communication skills.What's on offerBe part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.About AllianzAt Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.Join us. Let's care for tomorrow. www.allianz.com.au/careers
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