Senior Information Technology Officer, Queensland Police ServiceWant to make a meaningful difference within your community?With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes.The Frontline & Digital Division offers a supportive and people-focused work environment that supports work-life balance.We also offer rewarding career development, access to ongoing learning and training opportunities and generous superannuation contributions.Your key accountabilitiesProvide expert advice and assistance to clients, management, and staff for business as usual (BAU) technical activities, technology solutions, and state-wide projects.Support and maintain technology assets, assist with risk and compliance audits and coordinate lifecycle activities for state-wide assets including servers, patching, replacement, and backups.Mentor and provide technical leadership to the Technology Support regional unit staff.Represent the Technology Support team in the assessment and implementation of planned technologies and solutions.Monitor and improve the outputs of the team, assist with the creation and management of rosters, on-call and overtime arrangements, to ensure appropriate service levels are maintained.Prepare and implement procedural documents and standards required for the support of technology across the customer portfolio.Role RequirementsHighly Desirable:Minimum of 5 years' experience in an enterprise-scale ICT services environment including experience in the technical implementation of ICT projects.Experience in the use of ITIL framework.Experience with mobile device technologies.Experience in Windows server (2008 and above).Experience in Windows 7 SOE and above.Experience with ITSM tool management for IT service delivery.Special ConditionsThis position is required to:Undertake on-call duties, overtime and work outside normal business hours.Travel intra and inter-state as needed.Possess a current open Queensland "C" class driver's licence.Participate in deployments and 24/7 roster during emergency and major incident events.Perform some manual tasks e.g. moving computers and printers (Workplace Health and Safety policies apply).SFIA SkillsThe following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:Level: 4Skill Code(s):HSIN - Systems installation and removalITOP - IT infrastructureFurther information can be found on the SFIA site by searching for the 'skill' code (e.g. ITMG) and then referring to the skills listed under the applicable 'level' e.g. level.Applications to remain current for 12 months.Job Ad Reference: QLD/597128/24
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