Government - State, Government - Local (Government & Defence)
We are seeking an experienced Senior Information Capability Officer who will provide specialised Information Management (IM) guidance to all City staff in engaging and accessible formats. In this role, you will leverage your extensive IM knowledge and experience to communicate best practices and requirements effectively, fostering a deeper understanding of IM practices across the organisation.
As a key member of our team, you will cultivate strong relationships within the City, develop and deliver comprehensive IM training materials, and bring our procedures, policies, and work instructions to life. You will report to the Information Capability and Innovation Leader, contributing to a collaborative environment that thrives on innovation and creativity.
About your new role
The responsibilities of the Senior Information Capability Officer will include ensuring compliance with the Public Record Act and relevant policies, delivering exceptional customer service, and implementing change and communication plans for City CIM initiatives. You will oversee programs to ensure smooth transitions and stakeholder engagement, while also working on a culture and capability uplift program for all City systems of record.
In addition, you will measure and report on organisational CIM capabilities, engage with CIM regulations to ensure government initiatives are effectively communicated, and collaborate to create new CIM capabilities that resonate with City staff. This role is not only about managing information but also about infusing creativity into our processes, ensuring we approach challenges with fresh perspectives and innovative solutions.
We're looking for people who have:
Demonstrated knowledge and experience understanding current and emerging Information and Data Management regulations, with the ability to interpret and communicate these effectively to staff and stakeholders. Experience with creative software or methodologies to design engaging, fun, and informative guides and change communications. A mindset geared towards innovation, capable of generating fresh ideas and solutions to complex challenges in Information and Data Management. A proven track record in delivering outstanding customer service, with the ability to understand and address their needs effectively. Ability to identify, engage, and collaborate with diverse stakeholder groups and foster strong relationships. Excellent verbal and written communication abilities, with capacity to convey complex information clearly and engagingly. Ability to thrive in a dynamic environment, adjusting strategies and approaches in response to evolving needs and challenges. Be part of shaping the Gold Coast's future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.
We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:
9-day fortnight Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations Personal and professional development courses Access to 350+ fitness facilities through Fitness Passport 4 free confidential counselling sessions a year for you or an immediate family member 1 free nutritionist and financial advice session per year We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.
How to apply
Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.
Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email
Our selection process may include a one-way video interview, a face-to-face or virtual interview, reference checks, and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews, and drug and alcohol testing.
Please note applications for all of our vacancies close at 10.30pm on the listed closing date.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.
As Australia's second largest council, with over 5,000 passionate employees and constantly growing, the City of Gold Coast is a dynamic and diverse workplace. We offer career pathways across a multitude of industries, making us a place where you can carve your path and leave your mark on a city that shines.
Here at the City of Gold Coast, our people are our priority. Our culture thrives on collaboration and a shared passion for excellence. We are a high-performing, customer focused organisation which delivers value for money services to our thriving community.
Be part of shaping the Gold Coast's future, Choose a career that suits your lifestyle.
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