Senior Implementation Consultant

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliverimproved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart.No other company provides a solution as robust and innovative as D2L.D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.JOB SUMMARY:Implementation & Training Services help new and existing customers successfully onboard and launch D2L products. We prioritize partnering with our customers by adopting a consultative approach.As a Senior Implementation Consultant, you will partner with a project manager to lead implementation projects across all verticals (K12, Higher Education, Corporate, Government). Being the client's main technical lead, you will work closely with any D2L departments necessary to ensure that each client is prepared and enabled for their launch. As a technical expert, you will be involved in scoping and pre-sales support to suggest the most efficient technical solution for the clients. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.The role has responsibilities that traverse a broad spectrum of technical, business, and project accountability including pre-sales and scoping support, requirements facilitation, business analysis, technical solution design, and solution implementation.HOW WILL I MAKE AN IMPACT?Main technical lead for implementation projectsConduct consultation workshops with customers to successfully elicit and clearly document requirementsDevise technical solutions using D2L and partner products to meet customer requirementsGuide customers through the successful implementation of technical solutionsDeliver on projects across multiple clients concurrentlyOperate independently to execute on customer commitmentsCreate and provide documentation and resources to customersCollaborate cross-functionally to solution creatively and resolve c hallengesScoping and technical solution designPartner with the sales team to p rovide pre-sales support and scope out suitable products and services that meet the client's requirementsInternal knowledge and process improvementPromote knowledge sharing within the companyContribute to internal improvement initiatives as requiredIdentify and resolve gaps in processes and documentationProvide guidance to implementation consultants while resolving complex technical casesKeep up to date with D2L and partner products and processesKeep up to date with new technology trends to help facilitate client learning solutionsP articipate in o ther billable and non-billable responsibilities as requiredPlease Note: This is a client billable role. This means that each week you will be required to fill out a timesheet for time spent against each client engagement as well as time spent on internal initiatives. The majority of your time will be spent on customer workAbility to instill confidence and influence customers decisions in a consultative manner as a trusted advisorOutstanding proficiency in collaborating with clients and internal stakeholders to coordinate requirements and priorities to deliver on initiative(s)Excellent verbal and written communication skills, with an ability to speak to a variety of different audiences with various levels of technical acumenStrong analytical and problem-solving skills, resulting in creative solutioningAbility to multitask across simultaneous projects using strong organizational skills, prioritizes effortlesslySkills :Working experience with the following technologies is considered an asset:AWSAPI integrations, Github, PostmanBusiness Intelligence tools (i.e. Tableau, Power BI)XMLHTML/HTML5/CSSSQLWork Experience:At least 5 years of relevant experience.Experience working with one or more of the following considered an asset:Learning Management SystemsEducation or Corporate Training sectorPublic CompanyEducation:University degree/diploma or equivalent in relevant field considered an assetLeads by Example with personal and professional integrity, high accountability, and say/do ratio.Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of success.Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills.The expected base salary range for a new hire in this role is listed below.The annualized base salary offered is determined by each candidate's relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.Base Salary Range$80,000 — $115,000 CADDon't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!Why we're awesome:At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L ;Impactful work transforming the way the world learnsLearning and Growth opportunitiesTuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program2 Paid Days off for Catch the Wave related activities like exams or final assignmentsEmployee wellbeing (Access to mental health services, EFAP program, financial planning and more)Competitive Benefits PackageHome Internet ReimbursementsEmployee Referral ProgramWellness ReimbursementEmployee RecognitionSocial EventsDog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us ****** and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially.D2L maintains a drug-free workplace.Schedule Full-timeBy clicking on the "Submit Application" button above, you acknowledge, agree and/or provide your explicit consent for the D2L family of companiesto use the information you have provided for the purpose of considering and evaluating you as a candidate for employment with the D2L family of companies;to store your information on their vendor systems;to share your information within the D2L family of companies, their vendors, partners or other third parties for the purpose of processing your employment application; andto use your personal information to contact you in the future for any other suitable employment opportunities;The D2L family of companies and its vendors, partners, and third parties and their systems may be located in jurisdictions different from your jurisdiction of residence.For more information on how the D2L family of companies protects your privacy,please review D2L's Privacy Statement .To all recruitment agencies: D2L does not accept agency resumes. Please do not forward resumes to our HR alias e-mail address, to any D2L employee, or to other Desire2Learn e-mail addresses. D2L will not pay any fees related to unsolicited resumes.#J-18808-Ljbffr