Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity.
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits.
Join a high performing financial hardship team where you will manage a portfolio of accounts by guiding our customers to resolving their financial problems. Your dedication to the customer experience will be evident through your ability to provide financial solutions in an empathetic but effective manner.
Your main responsibilities will be: Managing a portfolio of accounts of customers who are seeking financial assistance on their credit cards and home loans.Understanding customers' financial situations to provide solutions that assist the customer in getting back on track.Demonstrating empathy and understanding for customers who are going through financial difficulty and vulnerability.Coordinating payment arrangements where required.Participating in ongoing training and development plans.To be successful in this role, you will need: A passion for providing exceptional customer service with a desire to make a positive impact on our customers.The flexibility and availability to work various rosters between 8am – 7pm Monday to Friday.A sound understanding of working in an area that is driven by regulatory requirements.A proven track record of being a top performer in a customer service environment.The desire to develop your financial expertise and grow your career.Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations. We value different perspectives and are committed to building a culture where all employees are appreciated and respected. Applications from First Nations peoples are encouraged.
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