Full time Add expected salary to your profile for insights Join as Senior Facilities Manager to boost tenant satisfaction via property operations and strategic contractor management Oversee budgets, ensure compliance, and build tenant relationships while promoting service excellence and sustainability Adelaide | Land of the Kaurna people We are looking for a Senior Facilities Manager to ensure tenant satisfaction through efficient operation and maintenance of property services. Responsibilities include coordinating service personnel, managing building contractors, ensuring safety and risk management, and fostering positive relationships among tenants and staff. The role requires strong communication skills, self-motivation, and adherence to CBRE's values and policies. Key Responsibilities: Customer Engagement & Communication: Develop long-term relationships with stakeholders and maintain high levels of customer service through effective communication with tenants and clients.Property Operations Management: Oversee property budgets, manage operating expenditures, implement operational strategies, and ensure compliance with policies and statutory requirements.Contract Management: Supervise contractors and consultants for various services, review maintenance agreements, and ensure timely completion of capital works while adhering to KPIs.Tenant Liaison: Address tenant inquiries and complaints efficiently, providing clear communication regarding building services and maintenance activities.Administration & Reporting: Manage documentation, prepare budgets, monitor expenditures, and maintain technical records, ensuring all safety and environmental audits are addressed. Key Performance Indicators: Service Excellence: Achieve high tenant satisfaction, maintain superior customer service, meet KPIs in facilities management, engage tenant stakeholders, and promote collaboration among stakeholders.Operating Expenditure: Manage site operating costs within budget, ensure efficient equipment operation, facilitate cost-effective maintenance, and assist in budget delivery.Site Functionality: Ensure minimal disruption, provide timely technical reporting, manage documentation and cleaning/security services, conduct inspections, and compile monthly performance reports.Compliance: Adhere to client procedures and laws, manage contractor compliance, ensure contracts are in place before work starts, enhance contractor performance, and oversee maintenance schedules.Sustainability & Risk: Manage energy, water, waste, and indoor environmental quality for NABERS ratings, and ensure compliance with WHS and environmental standards, fostering a zero-harm work environment. About you: Strong interactive service delivery and relationship management skills.Knowledge of statutory legislation related to property operations, including Workplace Health & Safety and Essential Services regulations.Proficient in essential fire safety measures and building services, with superior organizational skills to meet strict deadlines.Ability to manage multiple projects and priorities while demonstrating excellent communication skills.Minimum 3 years of experience in building facilities management, with relevant qualifications and contractor management experience in commercial and industrial settings. About us: CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate. When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. Can we inspire you to join us? At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We welcome and encourage First Nations People to apply. This is the place where talented people who want to do impactful work can realise potential in every dimension. Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider. If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process. We look forward to hearing from you! #WeAreCBRE Real Estate & Property More than 10,000 employees CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2021 revenues of US$27.7 billion. We have been included on the Fortune 500 since 2008, currently ranking #126.CBRE has more than 105,000 employees and serves real estate investor and occupier clients in over 100 countries, including Australia where we have 13 offices. For investors, we provide property sales, debt origination and loan servicing, leasing, investment management, property management, valuation and development services, among others. For occupiers, our services include facilities management, project management, transaction (both property sales and leasing) and consulting services.CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2021 revenues of US$27.7 billion. We have been included on the Fortune 500 since 2008, currently ranking #126.CBRE has more than 105,000 employees and serves real estate investor and occupier clients in over 100 countries, including Australia where we have 13 offices. For investors, we provide property sales, debt origination and loan servicing, leasing, investment management, property management, valuation and development services, among others. For occupiers, our services include facilities management, project management, transaction (both property sales and leasing) and consulting services. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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