Senior Enterprise Service Manager, AWS Professional ServicesJob ID: 2788889 | Amazon Web Services Australia Pty Ltd
Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes excite you?
AWS Global Sales (AGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
As a Senior Enterprise Service Manager (ESM) with AWS Professional Services team, you will build and consolidate the commercial relationship with large global organizations. You will collaborate with customer account teams and AWS partners to identify, develop, and execute customer consulting engagements. The role includes all aspects of business development, consulting, relationship development, delivery oversight in those accounts. This is a sales role and the ESM carries a bookings and revenue target.
Key job responsibilities
• Developing strong relationships with senior executives and enterprise teams to understand customer needs, desired outcomes and key results
• Guiding customer along the journey of cloud adoption, core system modernisation and digital transformation, including modernization & migration of existing IT assets
• Providing customer with a great experience when engaging with AWS ProServe, throughout the sales cycle to the delivery of high-quality engagements
• Acting as an evangelist for the full portfolio of AWS platform capabilities and services to accelerate realization of customer outcomes through AWS cloud
• Preparing and presenting commercial and/or strategic proposals to customer C-Suite and executives
• Managing commercial agreements and creating Statements of Work (SOWs) with accountability of revenue targets for AWS customers
• Working with relevant product specialist and delivery experts across AWS to enable customers on AWS Cloud
A day in the life
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
BASIC QUALIFICATIONS- 10+ years of IT consulting and management experience, with demonstrable business and technology transformation experience in customer-facing roles
- 5+ years experience in senior level executive engagement and advisory experience within FSI/Telco/Media
- Extensive experience managing large Industry vertical accounts, IT and business consulting (relationship management, achieving growth targets / sales quotas, high customer satisfaction achievement, project portfolio management, contract negotiations etc.)
- Experience with contract and statement of work (SOW) development
- Strong analytical capabilities, relentlessly thinking big, championing innovative customer outcomes
PREFERRED QUALIFICATIONS- Broad enterprise systems technology experience including IaaS / virtualization technologies, cloud, ML/AI, data
- Experience in modernising core systems
- Experience in advising customers on Cloud Operating Models and CCOE
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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