Senior Infrastructure Engineer
Full Time Permanent RoleAdelaide Based Role
As a key member of the IT Infrastructure team, you will be providing a wide range of infrastructure services across the business.
Responsibilities:
Provide escalation support troubleshooting and support across a broad suite of infrastructure and networking equipment
Support, patch and upgrade various systems and server software packages
Support and manage remote app environments
Assist in automating repetitive tasks
Manage various IT security platforms including ATP EOP and Next Gen firewalls
Assist in delivering major infrastructure upgrades and transformations
Action security objectives as outlined by vCISO
Engage and assist in the management of external service providers
Configure and manage monitoring tools
Assist with supporting the overall Service Delivery function including Service Desk, Network Support, Applications Support, and IT Governance
Support and contribute to all technical elements of ITIL and service management
Actively contribute to a customer-centric team service focus
Drive an unrelenting focus on protecting the overall IT environment by implementing and enforcing best practices that ensure continuity of IT services
Contribute to ongoing documentation and update of procedures and internal processes
A can-do attitude, and whatever it takes approach
Required Skills and Experience:
Proven experience with at least 5 years in a senior technical role
Relevant industry certifications desirable
Demonstrated customer service focused attitude and approach mandatory
Strong intellectual capacity, communication skills and ability to collaborate effectively with stakeholders at all levels
Familiarity with ticketing, incident, problem and change management systems
Solid experience in delivering enterprise-wide IT services with a national organisation
Strong continuous improvement and learning approach
Experience in supporting Retail companies desirable
Exposure to SD-WAN desirable
If the above role sounds of interest, please click on Apply Now, or get in touch with Ivan via E// ****** or +61 8 8228 1502 for a confidential chat!
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