Developers/Programmers (Information & Communication Technology) Full time Company Description Griffith was created to be a different type of university.
You'll find we're about leading research, academic excellence, and the transformative power of education.
Job Description About the Opportunity The Transformation team provides capabilities in strategic planning and delivery, program and project management, process improvement and change delivery, where a cross-portfolio approach or additional focus, investment or expertise is valuable to address the University's transformational or strategic opportunities and challenges.
The Griffith University Service Management Program focuses on delivering an easy to access, easy to use service experience for students and staff through a consistent, efficient and effective service delivery model.
This program consists of three interdependent streams: Service transition: business and technical requirements to transition to new ways of working and the new service management system.
Service information transition: online service information reviewed for currency and mapped to future staff and student information architecture.
Knowledge transition: knowledge reviewed for currency and transitioned to new system.
The Senior Developer will play a pivotal role in developing and configuring enterprise solutions within the ServiceNow platform, based on Customer Service Management (CSM), IT Service Management (ITSM), Human Resource Service Delivery (HRSD) workflow automation, and form development.
Key Responsibilities ServiceNow Development: Design, develop, and maintain solutions on the ServiceNow platform, focusing on CSM, forms, workflows, and integrations.
Application Development: Utilize ServiceNow, including proficiency in scripting languages such as JavaScript, HTML, CSS, and familiarity with REST/SOAP APIs.
Platform Optimisation: Implement best practices for configuration and development to maintain and improve system performance.
Integration Management: Collaborate with internal teams and third-party vendors to integrate ServiceNow with other enterprise systems.
Platform Upgrades: Oversee and support platform upgrades, ensuring minimal disruption to services.
Technical Leadership: Provide technical oversight, coach and mentor platform engineers and developers.
Collaboration with implementation partner: Partner closely with implementation partner to ensure consistency in design and development.
Business as usual (BAU) Transition Support: Support the transition of the ServiceNow platform to BAU.
Documentation and Training: Develop and maintain technical documentation and provide training and support to internal stakeholders.
About you The occupant of this position will hold relevant qualifications or progress towards postgraduate qualifications and extensive relevant experience.
Relevant certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Application Developer) are required.
Familiarity with Agile methodologies and DevOps principles.
Candidates must have full unrestricted Australian work rights and may be subject to a National criminal history check.
What we can offer This is a fixed term opportunity until 31/12/25 based at our Nathan campus.
Additional Information Why join Griffith?
Wide range of Learning and Development opportunities.
Mix of on campus and work from home options.
Salary packaging options and corporate health discounts.
Generous leave entitlements including paid parental leave.
Support with future learning opportunities.
Health Safety and Wellbeing initiatives.
At Griffith, we're committed to providing a safe and inclusive environment for all.
If you require any accommodations, we welcome you to let us know.
How to apply Please submit your application online and ensure it includes: A covering letter outlining your suitability for the role.
Current curriculum vitae/resume including full contact details.
For application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on ****** Closing date: Open until filled.
All applications must be submitted online.
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