Senior Customer Success Consultant We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious goals, we are changing the way the world experiences property. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. Where the team fits in The Customer Success Team sits within our Customer Group, which is the driving force behind our flagship sites, realestate.com.au and realcommercial.com.au. What the role is all about The Success Consultants support a portfolio of accounts, delivering a tailored customer experience to achieve business outcomes from their REA subscription. The responsibilities of the role include: Delivering REA's long term Customer Success strategy to drive adoption, retention and advocacy.Being a specialist in REA SaaS products that require proactive, hands-on support.Engaging with customers to maximise the value they're receiving from these products.Understanding the metrics that matter from the business and customer's perspectives.Delivering on customer adoption, usage, growth and retention targets.Keeping abreast of the latest trends and opportunities across digital marketing, digital media and property advertising.Thinking outside the box to solve problems. Who we're looking for Strong experience in a Customer Success or Account management environment.Commercially minded with a track record for improving adoption and retention.A minimum of 5+ years experience working in technology or media.Strong stakeholder management skills and negotiation abilities.Comfortable with analytics to identify and predict customer risks and opportunities.Thrives in a multi-tasking environment. We offer: A hybrid and flexible approach to working.Flexible parental leave offering for primary and secondary carers.Programs to support mental, emotional, financial and physical health & wellbeing.Performance recognition programs. Our commitment to Diversity, Equity, and Inclusion We are committed to providing a working environment that embraces and values diversity, equity and inclusion. If you like the sound of us, then we think you should apply today.
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