Join our team as a Senior Customer Solutions Engineer in this full-time opportunity. If you have hands-on experience with data network implementations, Voice, cloud solutions, and a passion for continuous learning, we'd love to hear from you!This role can be based in our Dandenong South, Melbourne or Brisbane office.At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.Join us as we continue to grow and make a mark as the 5th largest telco in Australia!Why work for Aussie?Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down!Our fantastic culture lives and breathes our values:Don't be ordinary, be awesomeThink BIGNo bullsh*tBe good to peopleHave funWe are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.The good stuff26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off our Mobile servicesDay to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many moreCelebrating you! With monthly rewards and recognitionInternal training and resources for you to continue to learn, grow and achieve your career goalsYearly allowance for amazing Aussie merchFitness Passport for access to multiple gyms and pools across AustraliaLet's talk about youTo be successful in this role you will possess:Strong knowledge of business and enterprise telco, including NBN access, CPE, Fibre, VoIP, and Data Centre cross-connectsExperience implementing SD-WAN, MPLS, and Layer 2 networksHands-on experience and certifications in Cisco/Fortinet (e.g., CCNA, NSE4/5)Experience with Hosted Phone Systems, Cloud Connect, and Managed RoutersPassion for continuous learning and adapting to new technologiesProven coaching and mentoring experience with technical teamsStrong problem-solving, leadership, and teamwork skillsAbility to learn quickly and adapt to changing situationsHow will you support our "Why?"Work with customers to understand their needs and enable smooth connectivity and solutions (e.g., backups, IP configuration, firewalls)Collaborate with Sales to design and configure solutions tailored to customer needsConfigure network infrastructure, including Cisco, Fortinet, and Meraki systemsSupport installation teams to ensure smooth service and hardware setupsProvide handover documentation, including network designs and configurationsConduct technical research and liaise with Strategic Products and Marketing teams as neededStay updated on Aussie Broadband's product offerings and network capabilitiesMotivate the team to meet KPIs and develop their skillsReady to join?Hit the apply button to submit your application and our fantastic team will be in touch!Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.If you have any questions, get in touch today with our team at ******