Senior Customer Contact Officer (00016438) Permanent Appointment Do you strive for excellent Customer Service?
Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, working at home, in the field or in the office to help support you and get the best results possible for our community?
Then the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is for you!
We value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success.
Whether it is enabling the next big discovery in the mining sector, protecting workers' health and safety, transforming energy supply and emissions, or rolling out new technology to provide better customer service, DEMIRS is committed to delivering for the benefit of WA and future generations.
The role As the Senior Customer Contact Officer, you will work as part of a team and will be responsible for providing high quality service to customers seeking advice or assistance.
This role also helps support and encourage the team under guidance and promotes a customer service culture.
Your customer service, communications and problem-solving skills will be key to providing a high-quality service in meeting customer's needs.
You will possess experience in interpreting and applying policies and procedure as well as knowledge and skills in using websites, computers, and knowledge bases.
If you enjoy working in a team and have a passion for delivering customer centric service and information that is outward facing, this role may be for you!
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 24 months, from the date that the recruitment breach period has been finalised.
To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
Further information Please contact Lee Blumberg Coordinator Contact Centre on 0429 337 806 or via email ****** or visit our website.
You can also keep up to date on DEMIRS achievements and activities by following us on LinkedIn.
How to apply We ask for you to provide: A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points: Proven ability to identify and find solutions to meet customer needs Demonstrated experience in interpreting and applying policies and procedures.
Knowledge and skills in the using websites, computers and knowledge bases to locate and retrieve information In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS.
If you have any questions about employment conditions or the application process, please contact Tyler Giddings, Recruitment Officer Officer on (08) 9222 0914 or email ******.
To submit your application, click on the "Apply for Job" button at the bottom of this page.
You will be asked to complete several questions, before attaching your resume and covering letter.
Supporting diversity and inclusion DEMIRS is committed to building and maintaining an inclusive and supportive workplace.
We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, youth and people of diverse sexualities.
This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).
We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia.
Learn more about our commitment to diversity and inclusion here.
Reasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.
CLOSING DATE: 4.00 pm on Monday, 27 January 2025 (WST) Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted.
It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.
Attachments - Job Description Form.pdf - Applicant Information Pack.pdf You can view and print these PDF attachments by downloading Adobe Reader.