Hybrid- 3 days in the Footscray Office, close to Footscray train station!
About Greater Western Water
We're water… and more.
GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west.
The opportunity
As a Customer Experience Training Specialist, you will play a crucial role in supporting our Customer Experience team to deliver high-quality customer service and represent Greater Western Water as a customer-focused organization. You will contribute to our strategic objectives, ensure compliance, and enhance the skills and knowledge of our team members through effective training programs.
If you are passionate about delivering outstanding customer service training, apply now!
Responsibilities
Co-ordinate the design, development, implementation and facilitation of Customer Experience team training and personal development initiatives.
Ensure the Customer Experience team consistently delivers both a positive customer experience and a high level of customer satisfaction.
Provide support and coordinate training for the Customer Experience team.
Recommend improvements and modify work processes and procedures to increase effectiveness and efficiency.
Complete required training schedules in a timely and proficient manner.
Skills & Experience
Exceptional communication and interpersonal skills.
Experience in preparing and maintaining work procedures and instructions.
Proven experience in developing training documentation, processes, and procedures within the customer service/experience sector.
Expertise across customer resolution and complaints handling.
Excellent interpersonal skills with the ability to communicate with a diverse range of stakeholders.
Qualification in Workplace Training & Assessment certificate, diploma or degree is essential.
See yourself thrive!
Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.
We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.
Don't meet every single requirement? If you're excited about this role, we encourage you to apply!
The successful candidate will be required to undergo pre-employment checks which will include reference checks, national police checks, and working rights in Australia checks.
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