Senior Consultant, Process Knowledge ManagementHelp us deliver like never before. Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.About the opportunityAustralia Post is embarking on an exciting journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.If you are passionate about process excellence and want to be part of this journey with an organization that plays a crucial role in the community, working alongside individuals who take pride in their impact and genuinely care about their work and the people they serve, we would love to hear from you.We are developing processes to position Australia Post for the future. We are taking a holistic approach to our journey toward process excellence, grounded in a federated operating model that accelerates continuous improvement and transformation initiatives.What you'll deliver with usReporting to the 'Head of Process Excellence, COE', this role is part of the establishment of a Centre of Excellence, which will ensure consistent methodologies, tools, processes, and overall capabilities across the enterprise, governed centrally and implemented within each business area.You will be accountable for the development and maintenance of enterprise knowledge management framework and standard that fits for purpose whilst ensuring alignment with enterprise process governance and architecture model. You will work in partnership with Business Unit Process Excellence to drive standardisation in authoring standard operating procedures, quick reference guides and other visual guides; championing best practices, facilitating/embedding ownership & implementing knowledge management governance across the enterprise.You'll also:Develop and maintain the knowledge management framework to enable active process management and effective ownership.Develop and maintain knowledge management governance, standards and tools that fit for purpose.Design, facilitate training & provide coaching to uplift capabilities in authoring standard and best practices, including standard operating procedures, quick reference guides and other visual guides.Support COE and Business Unit Process Excellence team in implementing knowledge management governance and framework.Support process owners to adopt process ownership and active process management principles.About YouMin 5 years' experience in the knowledge management field, preferably within manufacturing and supply chain.Extensive experience in the application of knowledge management principles and tools within an operational and/or logistics environment.Strong understanding of the complex competitive logistics/supply chain environment, and what effective knowledge management can enable.Proven experience in partnering with cross-functional teams to embrace change, and develop and adopt knowledge management methodology, framework and tools that fit for purpose whilst driving standardisation.How we'll deliver for youA unique transformation project that will mean you get to help shape the future of Australia Post.Lead cross-functional projects and add real value to the business.Work with some of the sharpest minds in the freight & logistics industry.We're delivering togetherAt Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.
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