About the position An exciting opportunity for an experienced candidate with strong administrative skills to make a difference!
Opportunity The Senior Client Services Officer is responsible for data collation, entry and integrity of billing activity for Community Services in addition to general administration support to the Community Services leadership team.
The role includes reviewing, investigating and resolving initial billing rejections and escalating complex rejections to the Administrative Coordinator as required.
The role provides a critical link between our administrative team and our Support Workers, providing a high level of support as needed for our teams' successful use of our Community Inclusion app whilst in the field.
How you'll make a difference As Senior Client Services Officer, you will: Facilitate data flow from service provision to claiming to ensure services provided are accurately and promptly claimed via the Customer Management System to enable the Finance Team to process payments.
Engage with internal stakeholders to ensure the timely and accurate entry of service delivery records to facilitate revenue claiming.
Maintain concurrent data tracking tools within our Customer Management System.
Identify, coordinate and deliver additional support to our Support Workers in regard to capturing correct billing information from their assigned Jobs, through the use of the Skedulo app.
Production of documents including documentation Quality control.
Assist the Administrative Coordinator in business unit projects, reporting and leave cover.
Benefits Our employees are deeply connected with our vision and work hard to support our customers to achieve their goals.
Along with a caring and values-driven culture, Ability WA can offer you: Non-profit organisation salary packaging benefits up to a maximum of $18,550 Paid parental leave, Professional Development leave, return from parental leave bonuses and an Employee Assistance Program.
Career development and professional development opportunities Flexible working arrangements A genuine and supportive team culture A strong employee listening culture which provides regular opportunities to provide your feedback about life at Ability WA which is used to make improvements to our organisation About you What we'll need to help kick-start your journey with us: Tertiary qualification or equivalent is desirable Experience working in a similar role and organisation - working in the disability sector would be an advantage Highly developed administrative and communication skills with the ability to engage with a wide range of people Ability to work under pressure in a rapidly changing operating environment and meeting monthly deadlines Good team player with the ability to build relationships Well-developed time management, prioritisation and organisational skills Good level of Microsoft Office product proficiency Strong alignment & commitment to Ability WA Values.
National Police Clearance no older than 6 months, Current Driver's Licence, NDIS Workers Orientation Module, NDIS Worker Screening check, and COVID-19 Vaccination Certificate At Ability WA, we care about finding the right people to join us hence encourage you to apply even if you don't meet 100% of our selection requirements.
To Apply If you like what we're about and think you'll be a good fit, we'd love to meet you!
Click apply to submit your application including a resume and cover letter outlining your suitability for this position.
Questions?
Feel free to contact: Nerissa Worthington, Administration Coordinator, ****** Applications close: Monday, 4 November 2024 Who is Ability WA and what makes us stand out?
We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy.
Today, we are recognised as one of WA's leading disability service providers.
Our sector has changed a lot over the years, and we have too.
What remains the same is our dedication to our customers and our staff.
'We reserve the right to extend or withdraw this advertisement prior to the closing date.' Ability WA is committed to empowering all people to realise their abilities and thrive in their communities.
We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.
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