Senior Client Relationship Officer (Contracts) Department of Communities and Justice – Tamworth NSW
Senior Client Relationship Officer (Contracts)
Temporary Fulltime role, until 30 June 2026 Location - Tamworth with flexible work arrangements Salary - Clerk Grade 7/8, $106,025 - $117,363 per annum, plus employer's contribution to superannuation Industry leading training with ongoing career development and support This position is open to Australian Aboriginal and Torres Strait Islander people only.
About the role
A great opportunity is available within the Aboriginal Housing Office (AHO) to develop active and collaborative working partnerships with Aboriginal Community Housing Providers (ACHP), key government stakeholders, community leaders, NGOs, and clients to ensure effective services and programs are provided to Aboriginal communities and clients consistent with contracted standards.
What you'll do
You'll work in a high-performing team that works across all AHO teams. You will build strong relationships and work in partnership with other key government agencies and various internal and external stakeholders.
You will also:
Lead local implementation, support, service, communication, and improvement programs for ACHP contract management to ensure the needs of the community and our clients are met. Work collaboratively with the central contract management and compliance team and service delivery teams to ensure a co-ordinated approach to contract implementation and compliance management and enhance quality of service delivery. Develop a comprehensive understanding of ACHP performance to enable regional advice on property allocations and contract arrangements. Lead the issue resolution process and client grievance process from inception to completion to ensure timely completion and compliance with current contracts and policies. Act as a senior local AHO representative and partner in the region building effective working relationships with Aboriginal Community Housing Providers, community leaders, and tenants to better meet client needs. Contribute to business and performance planning at the regional level and plan activities and projects to ensure the team meets broader planning and service commitments, and own work plans, activity tracking, and measurements of work schedule completion are completed according to agreed standards. Provide sector education and guidance on contract obligations, requirements, performance criteria, and compliance standards. Identify and review capacity building opportunities and issues with the capacity building team and regional team and implement agreed actions. What we're looking for
An experienced Contracts and Compliance Officer with experience working with Aboriginal Community Housing Providers (ACHP). Demonstrated understanding of Aboriginal cultural beliefs and attitudes and of the socio-economic position of Aboriginal people within Australian society, and of their impacts in relation to housing. A thorough understanding of the Aboriginal political and historical impacts upon policy developments in NSW and nationally in relation to Aboriginal land rights, and Aboriginal land use. As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia's First Nations people.
What We Offer
A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Applications close Thursday, 21st November 2024 at 11:59 AEST.
Thank you for your interest in this role. We look forward to receiving your application.
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