A unique opportunity to join our friendly team at ClearView has arisen. You will provide a personal and empathetic service to all Life Customers and be responsible for the proficient management, and assessment of all Life Claims within the stated authority limits
Primary (Key) Responsibilities Assess and manage claims within set authority limitsReview and sign-off assessments and claim benefit payments for the Claims Team within set authority limitsCoaching and mentoring of all members of the Claims TeamLead by example when implementing change Secondary Responsibilities Provide support to the Claims Assessment ManagerWork as part of the Claims Team to manage workloadIdentify areas needing improvement and own claims improvements and initiativesClaims general customer service enquiries Key external relationships ClaimantsAdvisersReinsurers – Swiss ReRehab consultantsStrategic SpecialistsForensic AccountantChief Medical OfficerInvestigatorsPolice and Coroners Key Internal Relationships Claims AssessorsClaims Administration teamOperationsCLCCActuarialFinanceProductLegalUnderwritingDistributionCompliance Qualifications Required Proven experience in similar roles and demonstrated dedication to service and operational excellence.Knowledge of relevant legislation and governing principles.Relevant tertiary qualification preferred. Attributes or Skills Required 3+ years claims assessmentIncome Protection, Trauma, Total Permanent Disability (TPD), and Business Expense experience needed.Customer Service OrientationCoaching and mentoringAnalytical skillsAbility to problem solveEmpathy and integrityStrong written and verbal communication skillsProficiency in MS Office suiteDate of Review/ Preparation Why us? ClearView is an innovative culture where ideas are welcomed, and results are recognised. Join us and you will be joining a group of likeminded, passionate people who turn up every day to share, help and be better than yesterday…together!
Some of our benefits include: Workplace flexibility - We have a hybrid remote-working model to give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love.Learning and Development - with over 6,000 LinkedIn learning courses and a dedicated team helping with development plans and career pathways - we want to ensure you always have opportunity to grow, progress or learnEmployee Referral Program - successfully refer a friend and receive $1,000Extended Parental Leave - 16 weeks paid Parental leave coverAdditional Leave - We offer up to another full week of annual leaveVolunteer Day - 2 days of paid leave to volunteer in the community per yearIPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailersEmployee Assistance - Free and confidential counselling services to all employees and their familiesStudy Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams