Job Description - Senior Claims Analyst, Asia Pacific Claims Group (2400002W)
Job Description
Senior Claims Analyst, Asia Pacific Claims Group - ( 2400002W )
Description
Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.
We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.
Our people are our most important asset, and we are very proud of the quality of our team members.
Job Summary: You will investigate, evaluate, and resolve claims made against the company's insurance policies in relation to Casualty, Professional Indemnity and Healthcare (primarily Medical Malpractice) in Australia with potential for additional scope in Asia Pacific. You will engage in collaborative projects in support of other areas of the company including underwriting, finance, accounting, actuarial, operations, and technology. You will also provide superior service to all customers, whether internal or external.
Job Duties: • Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided
• Identifying non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately
• Conducting pro-active settlement through negotiation, mediation, global settlement or litigation and escalating to supervisor when necessary
• Identifying suspicious / fraudulent claims and escalating to supervisor for appropriate actions
• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction
• Organizing and using approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers
• Supporting more experienced colleagues in the handling of non-standard cases
• Assisting in preparation of reports or analysis where necessary
• Providing administrative support as required
• Ensuring compliance with all legal, regulatory and policy requirements internally and externally
Qualifications
• Relevant academic qualifications ("A" level or diploma graduates or the equivalent), or Law graduate
• Minimum 4 years' solid working experience in Casualty, Professional Indemnity and / or Healthcare claims, or Law graduate with experience of 3rd party claims
• Certificate of General Insurance ("CGI") / ANZII or ACII / Law Degree
• Be a team player and able to work independently and under pressure
• Possess good interpersonal skill and customer service-oriented attitude
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