Full time
Competitive salary with bonus and great benefits!
Provide support and advice in the delivery of outbound customer correspondence projects
12-month max-term contract opportunity
Brisbane, Sydney, or Melbourne location with great benefits and WFH flexibility
About the role
The purpose of the Senior Change Consultant is to lead in the support and advice in the delivery of outbound customer correspondence for confirmed and prioritised customer correspondence change projects. This includes providing high quality, timely essential communications, reinforcing the value and uniqueness of our brands, whilst complying with legislative requirements. This role is designed to support and guide Correspondence Consultants in leading the management of the implementation of communications for all brands, including:
Delivering on a strategic program of work within the Customer Correspondence CoE for the Insurance Business.
The development and implementation of projects and initiatives, as well as the design of improvements aligned to the customer Correspondence Target Operating Model.
Change activities, testing and the fulfilment process of sending electronic, hard mail packs and SMS to customers.
Contributing to the CoE team, business and group delivery priorities.
Coach consultants on their relationships with the business and suppliers and provide SME knowledge around essential customer correspondence change processes.
What you'll bring
2+ years Insurance industry experience with an excellent understanding of the end-to-end customer correspondence change process.
Good understanding of key insurance customer correspondence regulatory requirements (e.g., timeframes for remediation).
General understanding of the Insurance Policy or Claims value chain.
Knowledge of insurance and financial principles and regulatory requirements.
Experience using core systems such as Group Protect, ClaimCenter, and FileNet advantageous.
Highly desirable experience with Online Reporting Tools, SharePoint, Confluence, JIRA, Project Management, Agile, Lean methodologies, and leading and coaching people.
What we can offer you
Competitive benefits package and excellent work culture
Excellent discounts on a range of retail favourite stores as well as banking and insurance products
A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
Invest in your brighter future with ongoing study support and career development programs
About Suncorp Group
We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step of the journey.
Building futures and protecting what matters – is not only our purpose but has also been our focus for over 100 years. It's based on a strong conviction: we are building a sustainable and responsible financial services Group, helping our customers, people, shareholders and communities to prosper. We offer insurance, banking and wealth products and services through some of Australia and New Zealand's most recognised financial brands.
Building futures and protecting what matters – is not only our purpose but has also been our focus for over 100 years. It's based on a strong conviction: we are building a sustainable and responsible financial services Group, helping our customers, people, shareholders and communities to prosper. We offer insurance, banking and wealth products and services through some of Australia and New Zealand's most recognised financial brands.
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Perks and benefits
A hybrid workplace
Greater support for working parents
Paid volunteer and emergency response leave
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