Job Description - Senior Case Consultant (2400006W)
Job Description
Description
Are you committed to bringing your best to life every day?
At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.
We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that's a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We're a values-driven business that strives for high performance and growth as we look towards the future.
The Role The purpose of the Senior Case Consultant role is to manage, review and assess a portfolio of complex claims cases to support customers to achieve an appropriate and quality outcome. The Case Consultant will use their communication expertise to gather and share information with a broad range of stakeholders.
You will execute the Claims Philosophy to support customers' genuine needs and return to work where possible.
Shortly after commencing in this Senior role, this individual will have the exciting opportunity to step up into a Lead role for a 12-month period. You will then be responsible for providing technical support and leadership to a team of up to four experienced Case Consultants. You will assist in on-going development and provide important guidance and advice in the day-day management of claims.
Are you committed to bringing your best to life every day?
At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.
We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that's a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We're a values-driven business that strives for high performance and growth as we look towards the future.
The Role The purpose of the Senior Case Consultant role is to manage, review and assess a portfolio of complex claims cases to support customers to achieve an appropriate and quality outcome. The Case Consultant will use their communication expertise to gather and share information with a broad range of stakeholders.
You will execute the Claims Philosophy to support customers' genuine needs and return to work where possible.
In addition, you will s
upport the team with highly technical issues, authorisations (second signoffs) and identify process improvements that lead to team efficiencies. Shortly after commencing in this Senior role, this individual will have the exciting opportunity to step up into a Lead role for a 12-month period. You will then be responsible for providing technical support and leadership to a team of up to four experienced Case Consultants. You will assist in on-going development and provide important guidance and advice in the day-day management of claims.
About you You will have a deep Life Insurance claims experience including knowledge of legislation and regulations (essential) Have achieved a level of Delegated Authority (within MLC Life Insurance - preferred) that reflects consistently high performance; People Leadership, coaching or training experience highly sought after Experience in working in a highly collaborative environment (essential) Knowledge of the claims processes, definitions under policies and techniques in claims investigation (essential) Knowledge of medical terminology (desirable) Certificate IV in Life Insurance (Desirable) Communicates with influence to achieve results Bringing our best to life - why join us?
We do work that makes a genuine difference to our customers, partners and community. We have a supportive, inclusive and flexible team culture, including hybrid working. We support your growth and development, and careers across our business units and teams that are as unique as our people. We reward and celebrate our successes, through our incentive and recognition programs. We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub. We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
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