About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Senior Business Banking Manager in our Commercial Broker team, you'll play a key role in helping drive new customer acquisitions. You will also play a critical role to increase Funds Under Management by providing whole of business finance solutions to help customers start, buy, grow and run their business. As a Senior Business Banking Manager, you will achieve this by primarily developing & maintaining relationships with brokers, real estate agents, accountants (including other business bank lending affiliates), prospective and new-to-bank business owners. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours. Role Type: PermanentRole Location: 242 Pitt Street, Sydney NSW 2000Work Hours: Full time What will your day look like? This role is accountable for: Maintaining and leveraging deep circle of influence & broker relationships in order to achieve new-to-bank customers. Driving a structured & disciplined weekly sales operating rhythm to achieve strong sales momentum. Using data & insights to engage with potential and existing customers to identify opportunities. New-to-bank acquisition including cold calling. Effectively managing overall sales & revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities. Managing onboarding of new-to-bank customers and supporting effective handover to remote customer service proposition. Overall accountability for having a well-managed business relating to operational risk and credit risk. Developing strong relationships, influencing & collaborating with internal stakeholders to solve complex problems. Driving outstanding customer experience and outcomes measured through Net Promoter Score improvement. Delivering excellent customer focus with genuine curiosity for understanding customer drivers and delivering solutions to meet their needs. What will you bring? To grow and be successful in this role, you will ideally bring the following: Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value. Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes. Credit assessment and management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge. Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies. Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs. Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value. Stakeholder management: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment. Influencing: The ability to gain the commitment of others through a range of techniques. A passion for helping Business Owners thrive. You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 76178. Job Posting End Date 07/10/2024, 11.59pm, (Melbourne Australia)
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