Take the next step. Be part of something bigger at Suncorp.
Brisbane - Inner Suburbs & CBD, Brisbane - Outer Suburbs, Toowoomba, Gold Coast, Sunshine Coast, North QLD, Far North QLD, Western QLD, Central QLD, QLD - Other
Lead a Branch frontline team to deliver service excellence to our customers.Permanent role based in Bundaberg Full relocation provided to successful candidate if required Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you'll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.
The Consumer Distribution teams are a key connection point for our customers. We create value for our customers and employees by having needs-based conversations to meet their needs and to provide an exceptional customer service.
The Branch Manager will lead a Branch Frontline team of 5-8 direct reports to provide value and service excellence to our customers and help drive the region's revenue and growth. The Branch Manager will play a critical role in supporting and coaching a highly motivated team to build a customer centric culture.
What you'll do Achieve customer acquisition, service and retention for product lines and customer segments within your Branch.Demonstrate and embed a digital mindset to educate customers and bring them on a journey to interact with new and digital ways.Recruit, develop and retain an engaged and skilled workforce, supported by quality development planning and effective FTE management.Lead, train, coach and motivate the Branch frontline team to support a culture of customer centricity, credit quality, processing efficiencies and high performance-edge.Design, implement and monitor an effective business plan agreed with the Regional Manager to grow and improve regional profitability.Instil an environment that proactively seeks effective and efficient improvement solutions to regional and financial issues and challenges.Manage the region to meet audit, quality and compliance objectives with corporate policies and procedures including employee compliance and data quality standards.What you'll bring Leadership Experience in Branch environment Demonstrated experience with exceptional customer service delivery through an operational function.Demonstrated experience in developing, leading and coaching a high-performance team.Experience in roles requiring growth and retention of a customer base.What we can offer A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leaveDiscounts and offers on a range of retail favourite stores as well as banking and insurance productsGive back to our communities with payroll giving, donation matching and paid volunteer leaveInvest in your brighter future with ongoing study support and career development programs; andPrioritise your work/life balance with our robust employee assistance program and dedicated employee councilAt Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.
Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group. By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail. Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
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