Position Description: Your new role with Bendigo Bank is just a few clicks away.About the role As our Senior Assessment Officer you will report to the Team Manager and will bring your keen eye for details toaccurately assess a customer's loan application within its Delegated Lending Authority (DLA).
Whilst balancing customer satisfaction with responsible lending, you will ensure that decision making, and lending assessment is executed within the Bank's risk framework and meets regulatory obligations.You will be responsible for the quality of files to ensure correct and complete information is available, which may involve contacting the customer, lenders or brokers with application actions or issues, or workshopping lending deals.
You will furthermore ensure the application workflow is continued and service levels are achieved, with the goal of delivering an excellent service to our partners and enhancing the overall customer experience.Ideally, you will be holding a higher level of DLA at 5, the Senior Assessment Officer works with mostly more complex assessment and can support Assessment Officers and act as an escalation point.
The role will also complete more complex loan scenario evaluations with lenders or brokers.About you As our new Senior Assessment Officer, you will bring the following skills: Previous customer service and/or administration experience.Proven experience in complex lending practices and/or assessment.DLA, Lending, Securities experienceSound credit decision making skills and ability to make judgements based on experienceKnowledge of relevant legislationA quality focus and highly accurate approach with constant attention to detail.Highly developed time management skills with the ability to prioritise and meet deadlinesHigh level of verbal and good written communication skills, including ability to have difficult conversationsAbility to build positive relationships with staff, customers and partners.Ability to work independently and as part of a team.A thorough understanding of Bank policies and procedures in relation to the release of information to external parties.
We offer flexible work options that put our people first and a hybrid model of minimum x2 days in a local Head Office p/weekThis role is a full time, permanent, based at any of our head office locationsAbout Bendigo BankWith over 7,000 employees, we are Australian's fifth largest retail bank with a vision our purpose – 'to feed into the prosperity of our customers and communities, not off it'.
We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!Find out more about us and our incredible history here: We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business.
We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.Our perks and benefits:Belong to a wonderful team of people.
Know how we know they're great to work with?
They told us!
Great benefits, work life balance and flexibility Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank.
We want you to be the best version of you, and to help you achieve that!We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling.
At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for?
Come and join the better big bank!Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application.
We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
We don't want you to be missed, so please note that directly emailed CV's may not be picked up by the system and may risk being missed from the process.We love the support recruitment agencies give businesses every day, however, we have got this.
Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
