Government - State (Government & Defence)
As a Senior Adviser (Service Portfolio), you will play a crucial role in a specialised team charged with delivering top-tier service management planning advice. You will take ownership of ITB's comprehensive portfolio of service offerings, orchestrating the expansion and refinement of our effective service frameworks, processes, and artefacts. Our mission: steer and supply innovative, robust, and secure ICT solutions in unison with our partners.
Key Responsibilities: Craft and influence sustainable, ongoing service support solutions for the ICT systems overseen by ITB, serving TMR business units. Foster the development and upkeep of pivotal service management artefacts, ensuring the delivery of ICT service offerings within our large, varied, and geographically expansive organisation. Seek and leverage opportunities to uplift ITB service offerings, collaborating with divisions like the Technology Branch's Service Management Office and other vital stakeholders. Oversee the ITB's suite of service offerings, repositories, portals, and dashboards, guaranteeing they are well-managed, upheld, and perpetually enhanced. Build and nurture concrete relationships with business and ICT technical staff, understanding the competencies that inform ICT service support frameworks. The Ideal Candidate: You will possess a strategic mind and a knack for collaboration, with a proven capacity to guide and mould ICT service support structures. Your commitment to improving service delivery and fostering productive relationships sets you apart as a candidate. Bring your expertise and help us elevate our ITB service experience to unprecedented heights!
Embrace the Opportunity: Be part of a small yet influential team making a tangible impact across TMR. In this significant role, you have the chance to spearhead advancements in our service management, contributing your expertise to an organisation that values innovation and excellence.
Apply Now: Ready to take on this rewarding challenge at the Information Technology Branch and secure our reputation as leaders in ICT service solutions? Submit your application today and propel your career forward as our new Senior Adviser (Service Portfolio).
Applications will remain current for 12 months.
Job Ad Reference: QLD/601236/24 Closing Date: Thursday, 14 November 2024
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