North Sydney Location (Hybrid position) Growing Global Company Great Team and Supportive Environment Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world's best known brands to acquire, engage and retain the most demanding and choice rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in times of need. While specialising in Financial Services, Travel and Retail, we also support clients in multiple other sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Air New Zealand. We are seeking an experienced Senior Account Manager who will be accountable for the business relationship, service delivery and growth of key clients within Collinson's ANZ portfolio. The role is also responsible for the strategic direction of the accounts through identifying and understanding the client needs and define solutions/services that meet those needs to drive success for the client programs as well as delivering value and revenue to Collinson. Key Responsibilities: Account, Campaign and Project Management: Development of innovative marketing and customer engagement strategies, leveraging your loyalty and customer retention experience. Collaborate and lead the development of earn and burn campaign opportunities leveraging client partner offers and communications. Support client led and internal projects, managed under change requests. Track and support the project manager with KPIs on all projects. Ensure appropriate planning, briefing, management and quality checks have taken place with the delivery teams. Program Reporting and Analytics: Utilise reports in Tableau for Monthly Program performance reporting. Manage all aspects of client led ad-hoc reporting requests. Assist in Tableau program changes that support the delivery of financial forecasting and merchant CPP/RPP updates. Identify reporting efficiencies that would benefit the client. Client Relationship Management and Client Development: Effectively communicate and collaborate with multiple teams and decision makers that sit within the bank. Ensure you have a solid understanding of the clients' business and strategic objectives. Contribute to the growth and development of the client account. Collaborating with colleagues on the account plan including the conceptualisation and delivery of new initiatives. Contribute to the account/business quarterly and annual reviews and planning sessions. Financial Management: Quoting on new client activities including campaign and project opportunities. Assist with monthly and annual forecasting, and invoicing. The Ideal Candidate will possess: Strong Account Management experience, ideally working within both the loyalty and financial services industries. Proactive, organised and tenacious. Passionate about delivering client service excellence. Strong relationship management skills, confident and enthusiastic. Demonstrated strategic and problem solving ability. 5+ years' experience in account management and campaign management. Loyalty experience (either agency or client side). Bachelor's degree (in marketing or a related field). Digital experience and/or loyalty SaaS experience (ideal but not essential). CRM and customer data optimisation experience (ideal but not essential). If you are proactive, organised and tenacious with a desire to develop your career in the Loyalty space, then we would love to hear from you! Click 'Apply Now'Note: Only suitable candidates will be contacted.
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