Senior Account Manager

How you'll make an impact:As a Senior Account Manager here at Xero, you are responsible for managing, developing, and growing large and mid-tier Accounting Partners by helping them to develop and execute a digital strategy. The overall aim is to support their continual success in migrating clients onto the Xero platform. This is a field-based role requiring extensive appointment making, meeting management, and travel around your allocated territory. You'll form great relationships with your Accounting Partners and also work closely with your Senior Account Management colleagues to ensure that you and your colleagues are working in the best way to support Xero's success overall.What you'll do:Manage the sales and account management relationships with large and mid-tier accounting partnersDrive customer numbers up and achieve monthly targetsDrive online strategy deep within the practiceDevelop project plans to support migration to XeroDeliver Xero partner events and drive attendance at Xero sales events and Partner ForumsEnsure Partners and other employees within the Practice attend introductory webinars, events & certification trainingEnsure that a formal Partner engagement plan is developed for each partnerManage the recruitment, education, and growth of your partner baseEducate Partners on all partner resources availableMonitor all existing Partners as they progress through the sales cycleUpdate our CRM system (Salesforce) with all client communications including calls, emails, and meetingsMaintain and update our CRM system of all practice staff and contact detailsRespond in a timely manner to all Partner enquiriesEngage in a call cycle (a minimum of every 8 weeks) with all allocated partnersWork closely with Partner Services to deliver the business planWhat you'll bring with you:Field Account Manager experienceProven sales performance and direct experience working within sales cyclesExperience and knowledge of the workings of an accounting practiceAn interest and intrigue in the emerging online accounting market and FintechA results-driven approach with attention to detail and follow-upLoads of initiative and ability to work autonomouslyOutstanding communication and presentation skills and an enthusiasm for building strong relationshipsAbility to create a quick and strong rapport with partners
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