We are Bugcrowd. Since 2012, we've been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit Based in San Francisco, Bugcrowd is supported by Rally Ventures, Costanoa Ventures, Blackbird Ventures, Triangle Peak Partners, and others.
Bugcrowd is looking for a Senior Account Manager to work with our B2B client base including some of the top brands and largest organizations in the world. We're looking for a customer-facing, organized individual with account management and sales experience. This role involves working closely with Sales, Support and Product teams to provide product and client feedback that directly affects our roadmap. The Account Management team is responsible for the implementation of Bugcrowd technology, and driving client satisfaction and retention.
Responsibilities: Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our products and services. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Work to identify, develop, and negotiate to up-sell opportunities. Advocate customer needs/issues cross-departmentally. Program manage account escalations. Qualifications: Prior experience in Account Management or equivalent history of increasing customer satisfaction, adoption, and retention in the security space. Proven ability to drive the continuous value of our product. Familiarity working with clients and agencies of all sizes Impeccable written and verbal communication skills. Requirements: 5+ years of relevant experience, preferably in information security. Prior experience in negotiating and closing sales deals at the executive level a plus. Prior experience in the information security industry (especially application security) is a huge plus Experience with CRM, Customer Success, and Communications platforms You want to help and serve our customers: They win, so you win. You love the startup experience and working with security clients. Culture: At Bugcrowd, we understand that diversity in the workplace is vital to a company's success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well. Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd's potential depends on the happiness of the employee.
Disclaimer:
This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.
The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).
Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.
Equal Employment Opportunity: Bugcrowd is EOE, Disability/Age Employer.
Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
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