Aged & Disability Support (Community Services & Development)Full timeAdd expected salary to your profile for insightsIf you are motivated, organised, have a sense of fun, and can immerse yourself in our rosters to ensure our staff are matched to meet the needs of our customers, apply now!Suncare Community Services is committed to "Making People's Lives Better". We do this through providing innovative personal solutions that support people to live their life, their way. We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | EmpatheticOur customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people's lives better.Suncare Scheduling Officer – what's involved in the role?You will provide rosters to employees and volunteers, ensuring timely communication of any changes to schedules to our customers and employees, ensuring that all customer visits are replaced.In this full-time permanent role, your working hours each week will be between Monday to Friday 10.30am to 7.06pm.Your key responsibilitiesWork collaboratively with internal and external stakeholders to ensure individuals receive the correct service as per their service agreement and goal and support plan.Monitor, review, and verify services provided to each customer on a regular basis, determining quality and effectiveness of services provided.Maintain detailed, accurate, and current information on staff skills, scheduling and availability.Exceed customer expectations at every enquiry.About youThe successful candidate will have previous scheduling experience as well as excellent interpersonal and communication skills.You have:Diploma in Business Administration, Community Development, or related field.High level knowledge and/or experience of scheduling within a medium to large human services organisation. And demonstrated understanding of scheduling principles.High level customer service skills and telephone manner.Excellent time management skills and the ability to manage and prioritise multiple tasks while meeting deadlines.Ability to maintain confidentiality.You will demonstrate:Excellent computer literacy in Microsoft Office, have proven experience with database management and have the ability to adapt to changing systems.Previous experience in Alayacare will be highly regarded.Maturity, responsiveness, the ability to prioritise workloads and meet deadlines and be a flexible team player.Industry knowledge in government funding/programs and salary awards pertaining to aged care would be considered advantageous.What we offerAt Suncare our people really are our greatest asset: We offer:Not for profit salary packaging benefitsFlexible working options (including hybrid work from home and our Maroochydore office with onsite parking)A friendly, supportive team environment that values all voicesFitness Passport and health and wellbeing programsEmployee Assistance ProgramAdvanced technology to support you in your roleComprehensive induction plus ongoing training and developmentTo be part of a supportive team in a rewarding, growth industryApply NowReady to join our team of over 650 staff and 175 volunteers? Please apply by including your resume and a cover letter outlining why you would be a great fit for this role.As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical, demerit point/driving history and reference checks. It is a condition of employment for this role for the employee to be vaccinated against COVID-19 (minimum of two vaccinations).We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles and our Privacy Policy. To see a copy of the privacy policy or to learn more about Suncare please visit our website http://www.suncare.org.auApplicants may be requested to disclose any pre-existing illness or injury with may impact on their ability to perform the advertise role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003.Suncare is an equal opportunity employerYour application will include the following questions:Which of the following statements best describes your right to work in Australia?Do you have a current Police Check (National Police Certificate) for employment?How many years' experience do you have as a Scheduling Officer?Do you have experience preparing work rosters?How much notice are you required to give your current employer?What's your expected hourly rate?Do you have any pre-existing illness, injury, medical condition or allergy which may impact on your ability to safely perform the inherent requirements of the position(s) for which you have applied?Have you ever received a banning order from working in Aged Care, recorded by the Aged Care Quality and Safety Commission?Do you consent to having criminal history checks and potentially driver's demerit point and traffic history checks conducted if your application is progressed to the background check stage of the recruitment process?Suncare's core business is to understand community needs and develop innovative responses for people who are ageing, living with a disability or mental illness Technology is integral in enabling us to respond more effectively to client needs and further cementing our position as a provider of choice in Queensland.Our programs and services are inspired by our vision, mission and values:Our vision is to be strong leaders and innovators in community support and person-centred care.Our mission is to help individuals and families feel empowered in the choicesthey make and the way they live their lives.Source: This is an extract from the company's own website.Suncare's core business is to understand community needs and develop innovative responses for people who are ageing, living with a disability or mental illness Technology is integral in enabling us to respond more effectively to client needs and further cementing our position as a provider of choice in Queensland.Our programs and services are inspired by our vision, mission and values:Our vision is to be strong leaders and innovators in community support and person-centred care.Our mission is to help individuals and families feel empowered in the choicesthey make and the way they live their lives.Source: This is an extract from the company's own website.Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
