Aged & Disability Support (Community Services & Development)A rewarding career where you can make a positive difference in the lives of seniors and their familiesA welcome working environment with a fun and supportive teamBirthday leaveWork laptop providedHome Instead is the trusted choice for in-home care services. We help with a range of personal care and lifestyle needs while providing welcome companionship. We are committed to making a positive difference in the lives of local seniors and their families. We take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living safely, independently and happily in the comfort of their own home.We have an exciting opportunity for a full-time Scheduling Coordinator to join our team at Home Instead Perth North East. You will coordinate client services and CAREGiver schedules, ensuring everything operates like a well-oiled organising machine.About this role:Coordinate client services and CAREGiver schedules on a daily basis.Manage incoming phone calls in a friendly and professional manner.Get to know our staff and clients to match their requirements, skills, experience, and personality.Work with key stakeholders providing relevant information from initial requests.Monitor, mediate, and log both client and CAREGiver activity, and follow up on client issues.Be the main point of contact for both our CAREGivers and clients.Work hours will be 7:30am - 3:30pm, addressing sick calls or last minute cancellations.Ideally, we would like you to:Have strong communication, problem solving, and conflict resolution skills.Build strong relationships and rapport with internal team and clients, delivering exceptional customer service.Work well under pressure with good time management skills.Have no disclosable outcomes on a police clearance.Learn technologies quickly to interpret and analyse data.Have proficient computer skills, including Microsoft Office and Excel.Have previous experience in a scheduling/resource allocation/coordinator role (desirable).Have experience in the aged care or health sector (desirable).Be flexible, adaptable, and able to remain calm under pressure with shifting priorities.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Scheduling Coordinator?Do you have a current Police Check (National Police Certificate) for employment?Do you have customer service experience?Do you have experience in administration?Home Instead is a national provider of high quality, relationship-based, in-home care for ageing Australians, committed to addressing the individual and national challenges of Australia's ageing population.#J-18808-Ljbffr