Aged & Disability Support (Community Services & Development) Full time Are you passionate about providing services to our clients and making a difference in their lives?Enjoy a stable work environment that genuinely offers a supportive work-life balance, ongoing training and development opportunities, and a range of employee benefits designed to enhance your well-being.Join a small, close-knit team in Rockhampton who are committed to serving the local community with quality care.A varied and interesting role with an established and respected community organisation.$33.41 per hour, plus generous salary packaging to increase your take home pay.Full-Time position (38 hours per week).About CatholicCare Central Queensland CatholicCare Central Queensland is a leading community service provider local to Rockhampton. Specialising in the delivery of a wide range of quality social services including aged care, disability care, counselling, psychology, family relationship support, mediation, and domestic and family violence response, CatholicCare Central Queensland offers diverse and rewarding careers in busy and dynamic environments.
Primary Objective As a member of the Individual Support Team, the Scheduling Assistant is responsible for ensuring services are delivered efficiently to clients on a day-to-day basis.
Key tasks of this role include: Ensuring the roster is functioning effectively and complying with relevant legislation and organisational guidelines.Accounting for and assisting with unplanned leave, short notice service requests, and assisting to solve other daily scheduling problems as they arise in peak periods.Responding to daily enquiries from Support Workers and clients regarding their service schedule.Providing a high-quality customer-centered service in a prompt and effective manner.This position works closely with Service Coordinators across the organisation and undertakes higher duties into the Service Coordination role when planned leave is scheduled.
Qualifications and Experience A relevant qualification or attained previous experience in the community service/customer service sector.Previous scheduling experience (desired).Core Competencies In addition to the above, you will need to demonstrate: Strong communication skills (both written and verbal).Ability to work in a high volume and fast-paced work environment.Demonstrated problem-solving skills.High level of customer service.Other Requirements Ability to commence at 7am daily (desired).A current C or CA class Driver's license (QLD).The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.
All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children prior to commencement.
CatholicCare (formerly CentacareCQ) is a large, vibrant and well-respected, not-for-profit organisation providing services across the Catholic Diocese of Rockhampton. From Mackay in the north to Bundaberg in the south, and out to Longreach in the Central West, our primary focus is based on our Christian Ethos and the principles of Catholic Social Justice. CatholicCare is proud to deliver services and employ our people regardless of religion, background, or beliefs.
As a valued employee of CatholicCare, you will join a diverse and innovative team of more than 300 staff. Supported by quality leadership, you will proudly deliver services to make a difference in the lives of a wide range of people across our local community.
You will also enjoy: A supportive work-life balance.A stable employer with a strong, values-driven culture.Ongoing training and development opportunities.Employee benefits across a range of product discounts and wellness content.Access to our Employee Assistance Program.Generous salary packaging options of up to $15,900 to increase your take home pay.What to Do Next To apply for this position, please submit the following documents:
Your current resume.A cover letter clearly addressing the key aspects and requirements of the role.If this Scheduling Assistant role sounds like you, an opportunity awaits today to join the Rockhampton team, where you can support and help others. Apply today for a career that changes lives!
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