At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Due to an internal promotion, we are recruiting a Scheduler to join our team based at our office in Thornbury. The role is a full-time permanent position.
Working in close collaboration with the Technical Co-Ordinator, the Scheduler is responsible for the scheduling and dispatching of Field Operatives (Service Technicians), ensuring not only the timely delivery of both our Agreement Based & Service Based Services, but also with maximum efficiency and Field Operative productivity within a geographic area. This is a highly customer orientated role with specific attention to delivering an unrivalled customer experience, and thus the calibre of the person will reflect this. As part of the role, the person will also coordinate, where necessary, subcontracted services, consumables and equipment rentals.
ResponsibilitiesEnsure that all scheduling adheres to our Life Saving Behaviours and customer specific site safety instructions.Review new agreements. Verify customer assets, associated service products and labour requirements to be delivered for each agreement.Prepare, plan and schedule service requests (SR) and work packages (WP) and assign to field operatives ensuring forward and on-time planning of agreement based and service based work.From SR completed to approval stage, complete the approval process including customer reporting quality and progress to approved status.Responsible for ensuring work is delivered within the planned hours for both agreement based services and planned based services, then reviewing the planned vs actual labour and material/equipment costs prior to SR approval, escalating poor performing SRs accordingly for management review.Managing technician productivity, hours management and utilization using the Siebel Planning Board.As required, create Purchase Order Requests in Siebel and verify that Siebel PO request is submitted to SAP.Continuous improvement and maintenance of both master data and service data, including SR and Planning Board housekeeping.Proactive participation within the regular WIP meetings and implementation of actions.Co-ordinating of sub-contracted services and equipment, including rentals.Key SkillsHighly customer oriented with a demonstratable level of excellence in communication and interpersonal skills, capable of building and maintaining strong relationships both with customers and colleagues.Strong organisational skills.Ability to prioritise and multi-task, whilst maintaining attention to detail.Excellent problem-solving abilities.Possess a good level of PC literacy.We offer:Quarterly bonus.25 days annual leave, plus bank holidays.Contributory pension scheme, life assurance and income protection insurance.Employee shares save scheme.Retail, gym, travel and leisure discounts.Working with an awesome team and in a great atmosphere!Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
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