About the Role: Davies Stewart are partnering with their client who are leaders in the HVAC industry to recruit for a scheduler.
This fast paced and dynamic administrative role relies on outstanding organisation, interpersonal and communication skills, with an enthusiastic, adaptable and professional disposition.
The primary responsibility of the Scheduler is the efficient receipt, scheduling and communication of field labour and resources within the Service Department.
Working very closely with the Dispatch Coordinator and other members of the Service Administration Team, collectively this involves the undertaking of a range of clerical, administrative and customer service type functions spanning from the original creation of jobs, scheduling and dispatch of works, communication with technicians/clients/suppliers, job completion functions, invoicing and client enquiries.
Full-time permanent position Collaborative and team focused environment North of the Adelaide CBD location Competitive base salary on offer Key Responsibilities: Receipt and entry of service call bookings from clients into the job management system Communicating Job Status Information on client portals and systems Updating job notations and proactive follow up of works to ensure timely progress and completion Efficient scheduling of jobs to be undertaken in a logical and thoughtful manner Scheduling of specialised sub contracted services Dispatch of site equipment schedules to technicians to ensure correct scope of works are undertaken Preparation and review of reports and documentation Answering phone calls and assisting with enquiries Ordering, booking and processing of parts, materials and deliveries Accepting times from technicians to form the basis for weekly timesheets and client billing Dispatch of breakdown and routine maintenance works Provision of Purchase Orders to technicians Review & processing of technician paperwork and other documentation, ensuring receipt within appropriate timeframes Entry of Service Quotations into the database and proactive follow up of such Invoicing and account enquiries and associated activities Identification of opportunities for growth of the client portfolio and improved efficiencies Other general ad hoc administrative tasks Skills & Experience: Polite, enthusiastic and professional mannerism with the ability to effectively communicate with both internal and external clients Responsible, self-motivated, meticulous, precise, helpful, proactive and thorough, with the ability to work quickly and precisely under broad supervision The ability to calmly manage multiple and often conflicting demands, efficiently prioritising to ensure the best possible outcome The ability to manage multiple incoming phone calls and provide a service to internal clients by effective screening and correct call direction Experienced in most facets of office administration with a minimum level of intermediate general administrative tasks Basic to intermediate accounting knowledge with sound financial ability Confident in the preparation of professional documentation and reporting Willing and able to undertake other required training which may include but is not limited to areas such as first aid, fire / emergency training etc Apply Now To register your interest, please forward your current resume and cover letter via the application link.
Your confidential application will be acknowledged by email and shortlisted applicants will be contacted by phone from the Davies Stewart team.
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