SAP Sovereign Cloud, Delivery and Operations - CAS Principal Delivery Manager - MelbourneAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.YOUR FUTURE ROLEAs a key pillar of Sovereign Cloud Delivery, Cloud Application Services (CAS) will offer our customers a seamless and consistent experience by simplifying end-to-end cloud application management. We are looking for you as the Principal Delivery Lead (f/m/d) to assist with shaping and managing our journey towards a unified and competitive business in the regulated industry with a focus on cloud application management support services. Reporting to the Head of Global Cloud Application Services, you would be responsible for overseeing the CAS sovereign cloud capabilities in Australia & New Zealand to ensure seamless delivery execution of cloud application support services for private and public cloud solutions.Working with CAS Global Delivery Execution, your areas of focus include managing delivery of CAS contracts, executing transition to CAS support, overseeing delivery of operations, ensuring adherence to SLAs, fulfilling committed commercial scope, driving business growth & continuous improvement, managing partner delivery, providing support in planning and coordination of release version upgrades, assisting customers with establishing a cloud operations framework in SAP cloud environments, ensuring compliance and interoperability, and creating a lasting, customer-centric market presence for cloud application services. A key measure of success would be to increase CAS adoption, performance against commercial deliverables, improve customer satisfaction, retention, and deliver to revenue and margin expectations.EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIESA minimum of 10 years of comprehensive software delivery experience and cloud operations experience, spanning across strategic account management, business development, global operations, commercialization, and customer success.Strong knowledge of SAP Cloud portfolio and offerings with experience in global delivery execution.Demonstrated experience in managing delivery teams within an ITIL framework with a key focus on SLA adherence, continuous improvement, and account upsell/expansion.Experience with executing transition to support processes.Demonstrated ability and readiness to successfully lead in businesses and/or functions that require high degrees of cross-organizational interaction and collaboration.Demonstrated experience of managing delivery of 3rd party partner organizations.Excellent leadership skills; experienced in developing, motivating, and managing high-performing international teams across cultures and geographies.Promotes a culture of trust, feedback, transparency, and values diversity, high integrity, and ethical behavior.Strong methodological, problem-solving, and conceptual skills paired with analytical thinking.Organizational talent and team player with the ability to extend trusted relationships with additional key stakeholders on top of a well-established internal and external network.Business knowledge of the SaaS and IaaS markets, including a deep understanding of SAP's Cloud portfolio and offerings, along with market insights and competitive knowledge.Understanding of Commercial Contracts, Back to Back Agreements, and the ability to participate in commercial discussions.Demonstrated experience in leading/participating in change initiatives at a regional or global level.Fluent in English spoken and written.Result-driven, persistence, self-motivation, and willingness to work under pressure.Ability to communicate at C-/Executive-level (with high attention to detail).Degree in business administration or applied sciences desirable.ITIL certification or demonstrated experience working within an ITIL framework.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 413701 | Work Area: Information Technology | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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