Join Castlery's Sales Team and be a part of our exciting journey as we open our new showroom in Sydney! We're on the lookout for a dynamic Sales Specialist with a passion for furniture and design to provide an exceptional shopping experience for our valued customers in the Australian market.
As a Sales Specialist, you'll play a key role in showcasing our high-quality and stylish furniture, understanding customer needs, and ensuring a seamless purchasing process. Your excellent communication skills and dedication to customer satisfaction will contribute to delivering a showroom experience that complements the online-to-offline journey.
If you're enthusiastic about transforming showroom visitors into loyal Castlery customers, we want you on our team. Join us in creating a great customer experience through teamwork and a shared passion for design and furniture.
What you'll be doing Engage customers in a friendly and approachable manner, creating a positive first impression of our brand.Listen actively to customers' preferences and requirements, providing recommendations and solutions.Responsible for the conversion of sales from walk-in customers.Recommend design-focused solutions tailored to customers' requirements (style of home décor desired, floor plan, etc.).Build and nurture customer relationships to encourage repeat business and referrals.Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.Work closely with cross-functional teams to ensure customer satisfaction is met.Assist in store operational excellence by ensuring general showroom maintenance, receiving/issuing stocks, and conducting monthly high accuracy stock takes.Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.What you'll need Prior experience in retail sales, preferably in furniture, home décor, or related industries.Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).Ability to work in a fast-paced and dynamic environment.Commitment to giving and receiving feedback – you feel there is always more to learn and are open to feedback on your performance.Commitment to quality with exceptional attention to detail.Good work ethic.Excellent team player.Stay relevant and updated with furniture and consumer trends, ready to apply your learning in customer interactions.Flexibility to work weekends and holidays as required.Job Information Location: Supa Centa Moore Park, 2a Todman Ave, Kensington NSW 2033, AustraliaWorking hours: Retail hoursWhat we promise Our first promise - the ride of a lifetime You'll be joining a company in its most exciting phase; we've proven our product market fit, and with the growing online penetration of furniture, we're now focused on hypergrowth. You'll have a front-row seat in witnessing the growth of our customer-base and organisation at a global-level.
Our second promise – a place to thrive We're building a company that has people as one of the company's core pillars for success. It's our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.
We're committed to our employees' growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development.
Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people to perform at their best level and believes in partnering our employees to raise that level as they grow with us.
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