Who are we?
The future of energy is digitised, decarbonised, and localised. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems. Formed in 2020, we're an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation and SmartestEnergy Limited UK, we also have strong investment and infrastructure behind us.
We have our corporate office in Sydney CBD and another office in Melbourne. Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.
Flexibility is vital to success in our business and many of our staff work flexibly in many ways, including part-time, remotely or a mix of remote/office. Please talk to us about what flexibility means to you and don't let anything stop you from applying. When you join our Team, you will have the opportunity to contribute and make an impact every single day.
This role is based in our Sydney office with Hybrid working arrangement.
Role Purpose
The Sales Operations Coordinator role will report to the Sales Operations and Customer Services Manager and help deliver high-quality support services to the Sales team, services to other internal stakeholders, and delivers excellent service to our Commercial and Industrial customers and Third-Party Intermediaries to provide the best-in-class experiences.
The role is responsible for liaising with customers and brokers in the preparation of price quotations for sales activity, managing the end-to-end process of tender set up, quotation and contract acceptance, enabling successful deal capture, billing set-up and site registration.
Key Responsibilities:
Managing and supporting day to day sales support and sales operations activities including:
Setting up and running prices for submission, including any bespoke prices.
Managing a variety of TPI enquiries via email and phone.
Resolving TPI queries first time, every time.
Building and maintaining rapport and strong relationships with TPIs.
Management of our CRM, ensuring it is the central source of truth.
Support Sales Channel Managers throughout the end-to-end sales process.
Managing the contract signature and storage processes.
Be the go-to person for all things sales.
Completing acceptance testing for new system development
Cross-functional Collaboration: Collaborate with other departments, such as sales, marketing, and customer service, to align sales operational strategies with broader business objectives. Provide valuable insights from interactions to help shape product offerings and service enhancements.
Continuous Improvement: Drive a culture of continuous improvement within the sales operations team. Actively seek feedback from team members, identify opportunities for innovation, and implement best practices to elevate the overall customer experience.
Operational Efficiency: Identify process bottlenecks and inefficiencies, and work to implement solutions that optimize workflow and streamline operations.
Performance Indicators:
Accurate and timely capture of tenders and contracts in systems and administered to customers and/or brokers.
Production of accurate and timely quotes and contracts; and
High NPS (customer satisfaction) score associated to TPI's managed.
Experience:
Experience in sales operations or similar role within the energy and utilities sector.
Ideally educated to graduate level with minimum high school certificate
Demonstrable experience with Microsoft Office suite at an intermediate level, in particular Microsoft Excel
Experience with CRMs, salesforce preferred
High standard of written and verbal communication skills
Strong organisational skills
Ability to manage priorities and confident with communicating roadblocks to stakeholders
Knowledge:
Customer service and administration experience.
Ability to pick up systems quickly, in particular Microsoft Excel and CRMs.
Knowledge of the Australian (NEM) energy industry, understandings of the energy markets.
What we offer:
A genuine commitment to smarter working – we recognise your work/life balance matters
Competitive base salary & yearly bonuses
Leave Benefits - Parental, Wellbeing & Birthday leave
Employee Assistance Program
Diversity:
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.
We know that for our business to thrive we need diverse talent with a range of backgrounds, skills, and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.
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