About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we're the largest in our industry and shaping the future of travel, together.
Our team is an 'Ohana of 700+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values: Think Client First We Are One 'Ohana Be Curious and Learn Own It. Act With Integrity Embrace the Challenge About the Role The Sales Operations Associate is responsible for keeping the engine running of the sales team, identifying areas for improvement through data analysis, and expanding our reach in the market. This encompasses allocating leads to Account Executives, coordinating with other departments, and conducting performance analyses for the office & Sales leadership. This is a position that requires problem-solving on-the-fly and high attention to detail.
The Sales Operations Associate position brings a unique mix of sales support, process monitoring, lead assignment, and data-driven decision-making. If you're looking to gain first-hand experience in a fast-growing Sales environment, this job is for you. We're looking for someone with a "can-do" attitude that welcomes new projects in a fast-paced day-to-day. It's a plus if you have experience working in Sales, as an Account Manager, or have worked extensively in a CRM.
What you'll do here Lead allocation and circulation, including assigning new demo requests and newly-loaded leads. Work closely with Sales Management to communicate best practices about the sales process to salespeople in the office. Utilize internal data to build custom data configurations and reports in Excel and Google Sheets. Conduct regular reviews of sales commissions to ensure accuracy in payroll. Analyze performance on several levels, ranging from macro-analysis (office growth) to micro analysis (individual representative performance). Assist Sales Management team with interviewing, hiring, and employee onboarding. Ensure sales processes are followed. If processes are not being followed and there are persistent themes or repeat offenders, communicate to individuals and Sales Managers. Coordinate with the Business Development Team regarding upcoming travel and conferences of the sales team to ensure we are prepared and organized for prior outreach. Assist with ad-hoc administrative projects associated with general operations and client onboarding. Communicate with salespeople on a daily basis regarding prospective clients targeted in the CRM. Work closely with Sales Managers to communicate information about the sales process and salespeople in the office. This can range from a new strategy to specific accounts of interest. Requirements Bachelor's degree (required) Advanced proficiency with Excel and Google Sheets High attention to detail Comfortable working in a fast-paced environment Ability to multitask and prioritize ongoing work Proven success with managing projects independently and innovating within a prior role Experience working on CRMs. Bonus Points You have high energy The words "I can't" are not in your vocabulary You have prior sales operations experience Experience with APAC expansion or international market Benefits Global leave benefit 22 weeks paid parental leave 2 weeks paid grandparent leave Extended care and bereavement leave Life insurance policy Opportunity to share your ideas and make a difference in a growing company. Fast-paced, high-energy and engaging work environment. 26 days of annual leave Work-from-home assistance Educational Opportunities Individual skill development & growth programming Social hours & events and team-building Hybrid friendly FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves. To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.
Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
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