Company DescriptionJoin us at Accor, where life pulses with passion!Mercure Grand Hotel "Bahrain"As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.Hospitality is a work of heart ,Join us and become a Heartist .Job Description• Helps optimise occupancy and average room rates• Respects and applies the hotel and brand's pricing policies• Implements the Revenue Management policy*Ensure that all accounts are properly updated in Opera. Maintain up-to-date activity and rate information for each account. Action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.*Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.*• Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account• Rapidly identifies the new customer and modifies the sales pitch accordingly• Informs customers about the services on offer at the hotel and encourages use • Is familiar with the local area around the hotel, including the competition• Suggests other Mercure or Accor hotels to customers if the hotel is full.Qualifications• Diploma or degree in hospitality, or sales• Preferably has 1 or 2 years' experience in a customer service or telephone contact position• Accessible to beginners, with on-the-job training• Knowledge of reservation and distribution tools• Knowledge of the hospitality sector• Computer literate: desktop applications and internet• Fluent in the national language, good working knowledge of English• A third language would be a plusAdditional InformationYour team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.#J-18808-Ljbffr
