About the RoleAs a Ninja Sales Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products.Location: Hybrid remote in Sydney, AustraliaWhat You'll be DoingPrepare and deliver technical presentations that explain our products or services to customers and prospects.Guide our customers through the implementation of the NinjaOne solution.Work closely with our sales teams to understand customer requirements and provide sales support.Partner with our account management department to meet the needs of our existing customers.Work a set schedule (10 am – 7 pm) with rotating on-call responsibilities.Take initiative and provide prompt, accurate follow-up to tickets and support calls.Troubleshoot Windows issues.Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.Share knowledge of issues and corresponding resolutions or workarounds with partner teams, including the creation of new knowledge base articles/solutions and procedures.Actively participate in the design of our consulting processes.About You2+ years' experience as a Sales Engineer.Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac.You exercise sound judgment and prioritize based on customer impact.As a lifelong learner, you are adaptable to new technologies and embrace change.Polished verbal and written communication skills that deliver messages with a customer-first mindset.You skillfully build and maintain relationships, both in-person and virtually.You can work independently and with a team in a global environment.Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures.You are highly organized.Driven and self-motivated, you set the pace for yourself and others around you.Customers, clients, and teammates see you as a problem solver that brings all the details to the solution.Bachelor's degree preferred, but not required.About UsNinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past three years.What You'll LoveWe are a collaborative, kind, and curious community.We prioritize your work/life balance by offering a hybrid work environment and free in-office lunches throughout the week.We reward your work with opportunities for growth and advancement.Grow personally and together with one of the fastest-growing companies globally.Develop your skills through our renowned training platform.Receive competitive compensation.Collaborate with an amazing international workforce.
#J-18808-Ljbffr
