At Nectr Solar & Battery, we're committed to delivering high-quality solar energy solutions to households across Australia. As the Sales Channel Manager, you will play a pivotal role in driving our vision to empower consumers with cleaner energy options and reduced energy bills.
This is an office-based position that will involve a combination of in-office work, management of remote staff, and regular travel across states to ensure consistent, high-quality leadership and support for your team.
Reporting to the Head of Sales, you will oversee teams of sales representatives across all states, ensuring alignment with national sales strategies and goals. Sales representatives are a combination of staff and independent contractors, requiring management appropriate to their objectives. This role demands a seasoned leader with a thorough understanding of the sales process, from lead generation and relationship building to closing, alongside the ability to strategize, inspire, and optimize team performance.
Key Responsibilities: Lead, mentor, and develop teams of sales team members to ensure consistent performance across all regions. Provide ongoing training and development to reinforce ethical and efficient solar system sales techniques. Develop and implement a unified national sales training program and performance metrics to maintain a high standard across states. Manage team data to sales KPIs. Partner with suppliers, install partners, and teams within the Hanwha Energy Australia umbrella to coordinate training, briefings, and other knowledge-sharing activities. Manage onboarding activities of new team members, liaising with HR partners on recruitment campaigns. Sales Strategy & Execution: Oversee and coordinate lead allocation across states, ensuring each sales region maximizes opportunities in line with company expectations and closing ratios. Engage with industry partners to identify opportunities, challenges, and activities within the renewal opportunities space. Design and implement national sales strategies, setting quarterly and annual targets that align with the company's objectives. Work closely with the Head of Sales to analyze sales data, forecast trends, and make adjustments to improve overall performance. Performance Management: Monitor and review state-level performance, ensuring consistent application of best practices and realignment of strategies as necessary. Conduct regular national and state-level sales meetings, including remote and in-person sessions, to review team performance, set new objectives, and address challenges. Organize periodic joint sales calls with the Head of Sales to ensure quality in the field and maintain a close understanding of team capabilities and customer needs. Customer Relations & Issue Resolution: Work with the teams to resolve escalated customer issues and complaints, providing support to ensure a seamless customer experience across all states. Oversee the entire sales-to-installation process, troubleshooting any pre-installation and post-installation issues in coordination with local sales teams and support staff. Collaborate closely with the call center team, contributing to script development, lead generation strategies, and sales training focused on closing conversions. Work with contact center colleagues, using analytics to improve, update, and focus their scripting in order to drive sales results. Support Operations in resolving any logistical or operational issues that may impact sales delivery or customer satisfaction. Reporting & Compliance: Regularly review sales data and commission reports, ensuring accuracy and adherence to company policy before submission to the Head of Sales. Maintain compliance with all company policies and industry standards, ensuring the team operates with integrity and transparency. Required Experience & Skills: Experience: Minimum of 6-8 years in a national or multi-state sales management role, ideally in the Australian residential solar or renewable energy sector. Leadership: Proven experience in leading and managing a geographically distributed, high-performing sales team. Sales Acumen: Extensive understanding of the sales cycle, with a record of driving significant revenue growth and hitting ambitious targets. Communication: Strong interpersonal skills with the ability to communicate effectively at all levels, including internal stakeholders, external partners, and customers. Results-Oriented: Demonstrated ability to work towards and achieve challenging objectives in a competitive market. Time Management: Strong organizational skills with an ability to juggle competing priorities and make efficient use of time across various locations. Adaptability: Ability to adapt quickly to changing market conditions and pivot strategies to optimize team performance. Nectr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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