Why work for Tyro We're not just like every other bank.
Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people.
You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business.
Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business.
We go to great lengths to ensure a positive and enjoyable employee experience for all.
Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
About the role Sales Associates are responsible for managing prospective and new customer inquiries, converting prospects into customers, providing product information, maintaining customer databases, and coordinating with other teams to ensure a smooth onboarding process.
Sales Associates serve as a primary point of contact for prospective customers, offering solutions to their needs, addressing concerns, and building strong relationships to foster customer loyalty.
What you'll do Action inbound and initiate outbound calls to prospective customers based on provided leads or identified opportunities.
Engage with customers in a professional and friendly manner, building rapport and trust.
Meet or exceed sales targets and quotas set by the business.
Effectively communicate product features, benefits, and pricing to potential customers.
Utilise ethical selling techniques to close sales and upsell additional products or services.
Accurately process customer applications and follow through to completion.
Maintain detailed records of sales activities, including customer interactions, lead activity, quotes generated, applications sent, and follow-up actions.
Demonstrate a deep understanding of the products or services offered to address customer inquiries and objections effectively.
Follow established sales procedures, scripts, and guidelines.
Adhere to compliance standards and regulations governing sales activities, such as Tyro policies, data privacy laws and industry regulations.
What you'll bring Experience in inbound / outbound phone sales.
Excellent time management and organisational skills.
General understanding of the financial services industry General understanding of the Australian health industry specifically payments and claiming.
Problem solving & customer needs analysis skills Excellent verbal and written Communication skills.
Previous experience using AWS Connect, Salesforce and Jira is beneficial Perks and Benefits We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs ofour people?across Australia.
Here are just some of the things Tyros tell us they love about working here:? A hybrid working policy that truly enables you to live your best life Learning and career development opportunities 16 weeks paid primary carers leave 12 weeks paid secondary carers leave Annual team-based volunteer day We're a social bunch, we love a?weekly team social event, snacks,?a selection of craft beer, wine and non-alcoholic beverages,?ping pong and video games Taco Tuesdays Mental health and wellness initiatives Personal finance initiatives #LI-Hybrid
