Locate in Cremorne, Melbourne, VictoriaCustomer Service, Full Time$60,000– $65,000 Base salary + Super.About EasiEasi is driven to developing straightforward salary packaging solutions and we pride ourselves onbeing Australia's most innovative Novated Lease provider, offering exceptional customer service andvalue for money nationally.Easi is an equal opportunity employer.
We are a multicultural group that is sexually and gender diverse.We acknowledge and pay respect to Aboriginal and Torres Strait Islander Elders past, present andemerging.
We have a Reconciliation Action Plan and encourage our team to be actively involved inReconciliation in Australia.Role DescriptionThis is a full time hybrid role located in Cremorne, VIC, with flexibility for some remote work.
The Customer Service Specialist will be responsible for handling customer support calls and emails, ensuring customer satisfaction, and maintaining phone etiquette.
The role requires a strong focus on customer service and creating positive customer experiences while representing the company brand.
We are seeking a motivated Client and Customer Executive to join the Easi Fleet team.
You'll be the first point of contact and represent Easi Fleet, to provide and deliver tailored advice to our internal and external stakeholders.QualificationsCustomer Support, Customer Satisfaction, Phone Etiquette, and Customer Service skillsHas 1-2 years' experience within a customer service or administrative role within Novated Leasing is desirable but not essentialExcellent communication and interpersonal skillsAbility to handle and resolve customer complaints and issuesProficiency in customer service software, such as HubSpot and ExcelAbility to multitask and prioritize tasks effectivelyExperience in a similar role is preferredBachelor's degree in Business or related field is desirableJob DescriptionsResponding to phone, email and website enquiries on salary packaging and novated lease from existing employees.Communicate clear and concise new salary packaging information all employeesProcessing incoming and outgoing payroll contribution report as requireAssist the team with general payroll enquiries from employer perspectiveAssist with bank account and employee's salary packaging reconciliation and terminationSetting up new salary packaging deduction in the systemAssist with monthly and end of year reporting