Collaborate with cross-functional teams to enhance digital marketing strategies and optimize performance. Provide expert technical support for digital platforms, ensuring seamless operations and performance. About our Team RX Australia is a leading global events organizer dedicated to creating high-quality events and digital experiences that connect people and drive business. Our objective is to deliver innovative digital solutions and strategies across various digital channels and products.
About the Role As a Senior Digital Specialist, you'll uphold best practices and implement global digital projects. This supports RX's digital strategies and innovations across digital channels and products. You'll focus on delivering the RX global digital strategy locally, collaborating with global product owners, offshore partners, and the local Digital Manager.
Responsibilities Maintaining optimum customer experience on event websites and digital products.
Collaborating with marketing and event teams to implement best practice digital environments.
Ensuring digital tools and channels accurately represent core brand values and drive customer satisfaction.
Working with the Digital Manager to monetize products and support digital revenue growth.
Providing operational support for products and offering customer feedback for enhancements.
Communicating product successes within the business, locally and globally.
Acting as the main point of contact for internal stakeholders in the absence of the Digital Manager.
Establishing urgency of tasks, prioritizing, and multitasking under pressure.
Requirements Appropriate IT qualifications, with a tertiary degree in Digital Marketing, IT, or related fields.
Minimum 3 years of experience in a digital delivery role, ideally in B2B and B2C industries.
Strong proficiency with Adobe Experience Manager (AEM), Google Analytics 4, Google Ads, SEO, Google Search Console, and digital marketing technologies.
Solid knowledge of HTML and CMS. Other languages such as XML, JavaScript, and SQL will be desirable.
Sound understanding of exhibitor portal/directory configuration, Salesforce, Eloqua, Intranet, and social media landscapes.
First-line support experience (preferably with Service Now or similar ticketing systems).
Strong project and time management skills, with the ability to prioritize, multi-task, and work independently under pressure.
Ability to focus on customer experience in all projects, coupled with excellent communication and influencing skills.
Ability to build strong relationships with vendors, customers, and global colleagues.
Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Discounted Health plan rate and Optical Assistance.
Life assurance and income protection.
Option to buy additional Annual Leave days.
Employee Assistance Program.
Flexible working arrangements.
Benefits for you and your family.
Access to learning and development resources.
About the Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.
To learn more about opportunities with Reed Exhibitions (RX) or RELX Global, join us here: careers/join-us
We are looking to fill this role as soon as possible – apply now to be considered. Thank you for your interest. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: r/eVgFxjLmAK, or please contact 1-855-833-5120.
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