Full time
With more than 218,000 members we've been a part of the Tasmanian community for 100 years – we're Tasmania's shoulder to lean on and voice when it matters. Our values guide us in all that we do – Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive. With our local knowledge and as the state's number one brand we're here to support our members by helping them enjoy life, giving them a helping hand and making their money go further.
About the role: The Manager, Operational Support leads the Operations Support team responsible for the delivery of specialist product, process and administrative support enabling our front-line engagement teams to deliver outstanding service to our members.
This role will lead change to enable efficient processes that remove duplication and manual practices while improving controls and compliance across a range of administrative support services. Through data driven practices, this role will lead a team that provides effective workforce planning and second tier product support that enables our frontline teams to deliver outstanding member services.
Key responsibilities of the role include: Leading a team of Operations Support Specialists tasked with providing product and administrative support to front-line teams. Developing and implementing process and controls providing structure and governance to operational support activities. Ensuring the accurate and effective delivery of operational support activities across a range of RACT products and services in line with Group policies, procedures and regulatory obligations. Assessing and making decisions on the acceptance or denial of risks in line with underwriting delegations and Group policies and procedures. Identifying and implementing opportunities for improvement increasing business productivity and member experience. Leading the Group Operations workforce planning capability including the development of workforce planning frameworks, methodologies, and tools to support current and long-term business needs. Utilising data analytics techniques to analyse workforce data and extract actionable insights. Managing Group Operations contracts with internal and external service providers ensuring adherence to contractual obligations and reporting on service levels. Successful candidates will have: Relevant tertiary qualification in business, finance, legal or related field. Minimum 3-5 years experience in a similar role preferably in a highly regulated industry (Insurance experience highly desirable). Proven ability to lead, mentor, and coach teams to achieve results. Knowledge of legislative and regulatory environment impacting financial service providers. The ability to constructively challenge, consult, and advise while maintaining respect and credibility. Strong communication and collaboration skills to build effective relationships with senior stakeholders. Ability to think critically, analytically and strategically. At RACT, we're not just a workplace – we're a community. When you join our team, you become part of something bigger. Your ideas and the work you do will help shape our community and environment.
Here's why you'll love being part of our team: Flexible work : Life isn't one size fits all, and neither is our work. Balance your commitments with our flexible work environment. Career growth : We invest in your development because your success is our success. Superannuation contribution matching: For every dollar you contribute to your superannuation, we'll match it up to 2%. Staff discounts : Enjoy significant discounts on RACT products. Extra leave : Three extra days on top of annual leave – because self-care matters. Dog-friendly days : You read that right. Bring your furry friend to the office – tail wags guaranteed! Volunteer opportunities : Make a difference beyond the office walls. By joining RACT you'll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected. We invite people from all backgrounds to apply.
Ready to join the RACT family? We would love to hear from you!
Reach out to our People and Culture Team at if you have any questions about this role or working with RACT. Please submit your applications by 5pm Tuesday, 24 December 2024.
We will aim to reach out to candidates in the new year to begin commencing the next stage of recruitment for this role.
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